{"id":1528432,"url":"https://alion.io/job/gategroup-regional-it-application-manager","title":"Regional IT Application Manager","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":51,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Sydney, Australia"],"countries":["SG","AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"GDPR","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2025-11-10T00:00:00Z","employer_posted_date":"2025-11-10","last_verified_at":"2026-10-19T02:55:22Z","board_verified":true,"closed_at":null,"days_open":343,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":342},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nDisclaimers\nApplication deadline: 06 December 2025\n\nFor your application to be considered valid, please submit your CV in English.\n\nThis position is open in the APME region. The final location of the role will align with the country of the selected finalist candidate.\n\nJOB SUMMARY\nThe Regional IT Application Manager position is responsible for managing and optimizing regional business applications to ensure they effectively support operational and strategic objectives. The role acts as the key interface between regional business functions, IT teams, and vendors-ensuring that applications are reliable, compliant, and aligned with global IT architecture and governance standards. This position focuses on delivering robust application lifecycle management, driving continuous improvement, and enabling business efficiency through technology across the region.\nMAIN DUTIES AND RESPONSIBILITIES\nApplication Lifecycle Management\n\nOversee the complete lifecycle of regional applications - from planning and implementation to maintenance and decommissioning. Collaborate with the IT Enterprise Architecture team and business stakeholders to ensure solutions align with global standards while addressing regional needs. Coordinate with IT teams and external vendors to ensure operational readiness, reliability, and business value delivery.\nRegional System Architecture Oversight\n\nDesign, develop, and maintain the architecture of regional applications supporting local business capabilities. Ensure seamless integration with the global gategroup IT landscape, including alignment of data flows, interfaces, and infrastructure components.\nSystem Optimization and Performance\n\nMonitor system performance and user satisfaction, identifying opportunities for optimization. Recommend and lead application enhancements, upgrades, or replacements to improve functionality, efficiency, and user experience.\nVendor and SLA Management\n\nServe as the primary liaison with software vendors and service providers for regional applications. Oversee SLA adherence, ensure service quality, and support contract negotiations in collaboration with Global IT and Procurement teams.\nBudget and Financial Management\n\nManage the budget for regional applications, including cost planning, monitoring, and reporting. Contribute to annual IT budgeting processes by providing financial insights and forecasts related to regional software and licensing.\nUser Support and Training\n\nEnsure effective user support for regional applications by coordinating with the Service Desk and Desk-Side Support teams. Develop and maintain user documentation, knowledge base articles, and training materials. Act as the first escalation point for complex regional application issues.\nGovernance, Compliance, and Alignment\n\nEnsure that all regional applications comply with gategroup’s IT governance, cybersecurity, and data protection standards. Work closely with Business Engagement Managers (BEMs) to ensure regional application strategies align with business objectives and global IT policies.\nProject and Change Management\n\nLead or coordinate regional application projects, ensuring timely delivery within scope and budget. Collaborate with Business Engagement Managers to define requirements and with technical implementation teams for deployment and transition into operations. Manage change processes to ensure minimal disruption to business operations.\nREQUIRED CORE COMPETENCIES AND SKILLS\nEducation\nBachelor's degree in Information Technology, Computer Science, Engineering, or related field\n\nA Master’s degree or MBA with a focus on Information Systems or Technology Management is an advantage\n\nRelevant certifications (e.g., ITIL, TOGAF, PMP, Prince2, COBIT) are desirable and demonstrate added value.\n\nWork Experience\nMinimum 5 years of professional experience in IT application management or related areas\n\nProven experience in managing regional or business-unit-level applications\n\nExperience in application lifecycle management, including design, implementation, support, and retirement\n\nDemonstrated ability to coordinate with cross-functional teams, vendors, and business stakeholders\n\nStrong experience in project management - planning, execution, and delivery within budget and timelines.\n\nBackground in vendor management and SLA oversight, including managing third-party software and support providers\n\nExperience working in multinational environments and supporting multiple countries or business units is a plus\n\nTechnical Skill\nGood Understanding of application architecture, integration concepts, and system design\n\nHands on experience with application performance monitoring, troubleshooting, and optimization\n\nFamiliarity with enterprise software solutions such as ERP, CRM, etc.\n\nUnderstanding of IT governance, security, and compliance frameworks (e.g., GDPR, internal IT policies)\n\nWorking knowledge of ITSM tools such as ServiceNow or Jira.\n\nStrong analytical and problem-solving skills with the ability to translate business needs into technical requirements.\n\nExcellent communication and stakeholder management abilities.\n\nLanguage Skills\nFluent in English (written and spoken); additional regional languages are an asset.\n\nCompetencies\nCollaboration: Builds strong relationships across teams and communicates effectively with business and IT stakeholders.\n\nAccountability: Takes ownership of results and ensures timely, high-quality delivery.\n\nAnalytical Thinking: Solves problems systematically and implements practical, lasting solutions.\n\nAdaptability: Works effectively in a changing, multicultural environment.\n\nBusiness Focus: Understands business needs and aligns technology solutions accordingly.\n\nContinuous Improvement: Seeks efficiency and drives enhancements in systems and processes.\n\nCommunication: Conveys information clearly and influences constructively across all levels.\n\nIf you want to be part of a team that helps make travel and culinary memories, join us!","description_format":"text","description_chars":6055,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Manufacturing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-30T15:02:04Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":341,"expected_fill_days":17,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/gategroup-regional-it-application-manager","json_url":"https://alion.io/job/gategroup-regional-it-application-manager.json","meta":{"generated_at":"2026-10-19T04:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-regional-it-application-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-regional-it-application-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-regional-it-application-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-regional-it-application-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-regional-it-application-manager"}]}