{"id":1970862,"url":"https://alion.io/job/gategroup-warehouse-internal-delivery-system-supervisor","title":"Warehouse Internal Delivery System Supervisor","company":{"id":1979495,"name":"gategroup","domain":"gategroup.com","url":"https://alion.io/company/gategroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":53,"ghost_share":0,"stale_share":0.868,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-10-06T19:14:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T00:46:49Z","board_verified":false,"closed_at":"2026-10-20T00:46:49Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"We’re looking for motivated, engaged people to help make everyone’s journeys better.\nThe Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers.Salary Range: 70-75K\nLocation: 30 Inip Dr, Inwood, NY 11096\nBenefits\nPaid time off \n401k, with company match \nCompany sponsored life insurance \nMedical, dental, vision plans \nVoluntary short-term/long-term disability insurance \nVoluntary life, accident, and hospital plans \nEmployee Assistance Program \nEmployee Discounts \nFree hot healthy meals for unit operations roles \nThe Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers\nMain Duties and Responsibilities:\nGathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date. Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates.\nEnsures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process.\nMonitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating.\nWorks with IDS team to refine/re-define bin quantities, drop zones, and other delivery system attributes based on production requirements.\nManages stored airline equipment inventories (sending back and accountable for defining needs and ordering).\nMonitors variance of materials consumed against sales and recommends actions to reduce variance.\nGenerates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager.\nAssist manager in delivery system staffing weekly and manages productivity of IDS staff.\nMonitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow).\nOptimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion).\nAccountable for proper maintenance and daily regrouping of IDS equipment.\nEnsures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.\nTrains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.\nMonitors daily manpower planning and schedules employees.\nResponsible for employee retention and reducing employee turnover.\nResponsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).\nReviews and ensures employees in chain of command are in correct cost centers and correct job titles.\nReviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.\nCompliance with all company required policies, procedures and processes including but not limited to required training\nQualifications\nEducation:\nHigh School Diploma or GED required.\nAssociates degree preferred.\nWork Experience:\n2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred\nTechnical Skills: (Certification, Licenses and Registration)\nMust have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.\nCurrent or previous labor relations experience is a plus, but not required.\nCandidate must be comfortable with all levels of employees and have the ability to drive positive program change.\nAbility to train others required.\nMust have the ability to give negative and positive feedback to employees on a daily basis.\nExcellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.\nStrong organizational, analytical, communication and leadership skills required.\nMust be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.\nBasic computer skills with working knowledge of Microsoft Office products required.\nAbility to obtain ServSafe Certification required.\nServSafe Certified preferred\nLanguage / Communication Skills:\nExpresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved\nBi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.\nThinking - Information Search and analysis & problem resolution skills\nEngaging - Understanding others, Team Leadership and Developing People\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\nWork Environment / Requirements of the Job:\nRegularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.\nIn a normal production kitchen facility there may be physical discomfort due to temperature and noise.\nMust be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.\nA rotating schedule of over 55 hours per week is typical\n.Job Dimensions\nGeographic Responsibility: Inwood NY\nType of Employment: Full-Time\nTravel %: 10%\nExemption Classification: Exempt\nInternal Relationships: Food Director, Assembly Process Owners, Warehouse and Storeroom Managers\nExternal Relationships: Customer supply chain personnel\nBudget / Revenue Responsibility: Various\nOrganization Structure\nDirect Line Manager (Title): Supply Chain Director\nDotted Line Manager (Title, if applicable): N/A\nNumber of Direct Reports: N/A\nNumber of Dotted Line Reports: 0\nEstimated Total Size of Team: N/A\ngategroup Competencies Required to be Successful in the Job:\nThinking - Information Search and analysis & problem resolution skills\nEngaging - Understanding others, Team Leadership and Developing People\nInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively\nAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus\nDemonstrated Values to be Successful in the Position\nEmployees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:\nExcellence\nWe put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.\nWe constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.\nPassion\nHospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.\nWe have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.\nResponsibility\nWe care about what we do, and we understand the impact we have on others and the planet.\nWe always look out for each other -creating a safe workplace environment is everyone’s responsibility.\nRespect\nEvery job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.\nWe respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.\nThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\nWe anticipate that this job will close on:\n10/23/2026Please click here to view our North America Applicant Privacy Notice.\nIf you want to be part of a team that helps make travel and culinary memories,join us!","description_format":"text","description_chars":9442,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Food & Beverages","Manufacturing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-06T19:14:49Z"},{"event":"close","at":"2026-10-20T00:46:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gategroup-warehouse-internal-delivery-system-supervisor","json_url":"https://alion.io/job/gategroup-warehouse-internal-delivery-system-supervisor.json","meta":{"generated_at":"2026-10-20T10:52:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979495},"rest":"https://alion.io/mcp/rest/get_company?id=1979495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgategroup-warehouse-internal-delivery-system-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgategroup-warehouse-internal-delivery-system-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgategroup-warehouse-internal-delivery-system-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gategroup-warehouse-internal-delivery-system-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgategroup-warehouse-internal-delivery-system-supervisor"}]}