{"id":1004180,"url":"https://alion.io/job/gatekeeper-account-director-for-saas-solution-remote-uk","title":"Account Director for SaaS Solution | REMOTE (UK)","company":{"id":8009,"name":"Gatekeeper","domain":"gatekeeperhq.com","url":"https://alion.io/company/gatekeeper","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":187000,"period":"year","method":"role_seniority_country_cell","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-17T14:32:40Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T19:39:36Z","board_verified":false,"closed_at":"2026-11-04T19:39:36Z","days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, AI Services, we embed risk checks, accelerate contracting, and surface savings in one platform-helping lean teams stay compliant, efficient, and audit-ready.\nGatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle.\nFollowing private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.\nNote: This is a fully remote position, open to applicants based in the UK.\nRole Overview\nAs an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.\nKey Responsibilities\nExpansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).\nAccount Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.\nCross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.\nStrategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.\nProblem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.\nDomain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.\nData-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.\nCustomer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.\nRequirements\nExperience: 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.\nCustomer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.\nAI-Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable.\nRelationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.\nCommercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.\nAnalytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.\nStrategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.\nAdaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.\nBenefits\n100% remote working: live anywhere in the UK, no offices and no commute\nGenerous annual leave allowance\nComprehensive benefits package including:\nPrivate health cover\nCompany pension scheme\nLife Assurance\nGroup Income Protection\nLearning & Development opportunities for lifelong learners\nTechnology: we provide everything you need to do your best work\nGatekeeper for Good: Match funding to support non-profit organisations in your local community\nGatekeeper retreats\nWe live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you!\nGatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.\nApply now to join Gatekeeper in our exciting journey of growth and innovation. 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