{"id":1888845,"url":"https://alion.io/job/gatekeeper-systems-field-service-technician-ii","title":"Field Service Technician II","company":{"id":2319905,"name":"Gatekeeper Systems","domain":"gatekeepersystems.com","url":"https://alion.io/company/gatekeepersystems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T22:21:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-02T22:38:44Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"FIELD SERVICE TECHNICIAN II\nGATEKEEPER SYSTEMS, INC.\nGatekeeper Systemsstands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service. \nJoin us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.\nWHAT WE OFFER…\nJoin the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:\nAttractive Total Compensation Package, including annual bonus\nComprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.\n401(k) Plan with Employer Match\nGenerous Paid Time Off (PTO) policy\nObservance of 11 paid company holidays\nVarious Employee Engagement Events\nExciting Growth Opportunities\nPositive Company Culture\nESSENTIAL JOB FUNCTIONS; but not limited to:\nWork under the supervision of the Field Services Manager and guidance of Field Services Engineer\nInstall, service, and troubleshoot the Company's Cart Containment and other systems\nPerform Preventive Maintenance of the Company’s Cart Containment and other systems\nComplete any service and repair work orders, primarily within your assigned areas as they arise\nTravel (up to 70%) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company’s systems \nMakes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues\nPerform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient\nAssistance in the training of Field Services Technicians, ASP, and Contractors \nTake and follow through on directions and instructions while remaining customer focused \nAdhere to the Company’s standard operating procedures\nAbiding commitment to Company’s Core Values, Mission, and Vision\nUtilization of installation and service scheduling systems and other service and expense tracking\nQUALIFICATION REQUIREMENTS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbility to perform multiple tasks in a fast-paced environment; adaptable\nAttention to details\nBe highly organized and efficient\nAbility to take directions and follow through on instructions\nAbility to handle difficult customers with diplomacy, tact, and problem-solving\nHave good oral and written communication skills\nHave good leadership skills\nHave experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices\nHave experience with dustless concrete cutting and asphalt\nHave experience installing devices in a retail environment\nHave experience running wires through walls and ceilings\nHave experience troubleshooting and tuning electrical devices\nHave experience bending and running conduit\nHave experience using power tools and scissor lifts\nComputer and other software proficiency in installation and service scheduling systems and other service and expense tracking \nEDUCATION AND/OR EXPERIENCE\nMinimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems\nMinimum 2 years’ experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts\nExperience as general contractor or related fields are highly desirable \nStrong communication and collaboration skills are a must to ensure cooperation and positive results\nValid driver’s license and a clean Motor Vehicle Record (MVR) and the ability to maintain a positive driving record throughout employment\nOTHER SKILLS AND ABILITIES\nExemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities\nCommunicate warmth, understanding and helpfulness when interacting with all internal and external contacts\nHighly self-aware and open to learning about personal effectiveness in the workplace and on teams\nExhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems\nRespect for lines of communication and internal protocols \nConstantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.\nRepetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets\nAbility to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 50lbs.\nAbility to use ladders within weight requirements\nSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus\nOperate small and large power tools\nDrive a Company vehicle and ensure its upkeeping and safety\nTravel safely while upholding all pertinent laws\nDISCLAIMER\nThis Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.\nGatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. 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