{"id":2034813,"url":"https://alion.io/job/gateway-longview-residential-program-manager","title":"Residential Program Manager","company":{"id":2425712,"name":"Gateway Longview","domain":"gateway-longview.org","url":"https://alion.io/company/gateway-longview","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"C","score":63,"open_postings":26,"ghost_share":0.615,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Williamsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62354,"max":64948,"currency":"USD","period":"year","gross":null,"usd_annual":64948},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T17:25:49Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T17:41:47Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"Description\nJob Title: Residential Program Manager\nDepartment: Residential\nPosition Summary\nThe Program Manager of Residential Services plays a key leadership role in ensuring the effective delivery of holistic, high-quality residential care for children in cottage settings. This position works collaboratively across departments to align programming with each client’s individual goals and the organization’s standards. In partnership with the Senior Director, this role helps shape departmental policies and procedures, leads strategic planning for program implementation, and supports internal investigations. The Program Manager also assists in staff development through regular supervision, team meetings, and performance management to be centered on professional growth and exceptional client care.\nDepartment\nGateway Longview’s Residential Treatment Services is a therapeutic intervention for youth ages 12-18 and supports them in developing the skills needed to successfully live with their families or in the community.\nAgency\nGateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.\nBenefits\nMedical, dental and vision coverage; life insurance, 403b retirement with employer matching and health savings account; wellness programs, healthy lifestyle incentives and employee assistance programs\nCompensation\n$62,354 - $64,948 per year\n* Offers based on education and years of relevant experience\nHours/Schedule\nMonday - Friday, 12pm - 8pm\n*Occasional weekend shifts may be required based on operational needs.\nPosition Specific Duties/Responsibilities:\nWork collaboratively with other components of the Residential program to ensure effective treatment teaming and delivery of services consistent with holistic planning and implementation.\nAssist the Senior Director in the development and administration of policies and procedures for the department which ensure the highest quality of cottage and group home programming for children.\nProvide direct supervision to recreation staff and program supervisors, ensuring accountability, consistency, and high performance.\nOversee the planning, coordination, and execution of community-based activities and life skills programming, ensuring alignment with client goals and agency standards.\nConduct monthly individual supervision sessions with supervisors to provide guidance, address concerns, and support professional growth.\nSupport the termination process by participating in information gatherings, documentation review, and decision-making in collaboration with HR and leadership.\nPrepare agendas for and facilitate regular staff meetings, creating a space for communication, collaboration, and training.\nOversee daily staff and program agendas to ensure effective time management, client engagement, and program coverage.\nWork collaboratively with education, social work, recreation, and community organizations to ensure the highest quality of care.\nAssist the Senior Director with the coordination of Justice Center investigations which includes working with the Office of Child and Family Services and the Justice Center.\nEnsure agency policies and procedures along with State Oversight Agency regulations are being followed to ensure consistency to treatment approach within their unit. Assist with the implementation of new or revised polices, standards and procedures along with the training that is needed as a result.\nPeriodically review written documentation such as Significant Incident Reports, court updates and shift reports to ensure the quality is to the standards of the Office of Child and Family Services or local Department of Social Services.\nEnsure effective collaboration between residential staff, clinical staff and other campus disciplines and departments to promote a consistent team approach to treatment. \nBe the primary on-call person for staffing issues.\nParticipate in the collaboration of the Solution Focused Trauma Informed Care Principles, which would include training opportunities, group consultations, and the use of the core principles of collaboration, empowerment, safety, choice and trustworthiness.\nOther duties as assigned\nRequirements\nKnowledge, Skills, and Abilities\nMust have excellent communication and customer service skills\nAbility to multi-task and be detail oriented\nAbility to work independently and be an enthusiastic team player\nAbility to work a flexible schedule including nights and weekends. \nAbility to physically restrain youth after successful completion of Therapeutic Crisis Intervention training\nAbility to work effectively with clients, staff, families, and community contacts\nQualifications\nHigh School Diploma and/or GED\n3 years of relevant experience\n1 year of supervisory experience\nValid NYS Driver’s License \nAn EEO/AA Agency\nWe want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.\nSalary Description\n$62,354 - $64,948 per year","description_format":"text","description_chars":5431,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Life insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Nursing Homes & Long-Term Care","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-07T15:35:58Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.563,"p_room":0.9,"age_days":14,"expected_fill_days":32,"reasons":["conf:32","stale_co","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":64948,"is_top_pay":false},"html_url":"https://alion.io/job/gateway-longview-residential-program-manager","json_url":"https://alion.io/job/gateway-longview-residential-program-manager.json","meta":{"generated_at":"2026-10-14T21:36:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2425712},"rest":"https://alion.io/mcp/rest/get_company?id=2425712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgateway-longview-residential-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgateway-longview-residential-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgateway-longview-residential-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gateway-longview-residential-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgateway-longview-residential-program-manager"}]}