{"id":2590585,"url":"https://alion.io/job/gateway-services-inc-operations-care-center-manager","title":"Operations Care Center Manager","company":{"id":2791287,"name":"Gateway Services Inc.","domain":"gatewayservicesinc.com","url":"https://alion.io/company/gatewayservicesinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boonsboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:21:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T11:08:52Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Location: Agape Pet Services-Boonsboro, MD\nCompensation: $75,000/year. Plus 80-20 benefits and AnnualDiscretionaryPerformanceBonus\nSchedule: Full-Time\nBenefits: Industry-Leading Benefits Package\nJob Overview\nThe Operations Care Center Manager, reporting into the Regional Manager, is responsible for day-to-day decision-making and team leadership pertaining to all aspects of operations. The Care Center Manager will also oversee the deployment of corporate strategic plans within the site’s operations and the effective and efficient operation of processes in support of the organization’s targets for productivity, quality, customer service excellence, revenue, Team Member engagement and profitability growth.\nDuties & Responsibilities\nOwnership over all day-to-day operations at the Care Center.\nEnsure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center\nEnsure all activities are performed safely and that the Care Center is maintained in a compliant state.\n“Think and act like an owner” - demonstrate a strong business acumen when dealing with team members, suppliers, and customers.\nDemonstrate comfort with P&L Statement and Cost reviews on a monthly basis.\nCollaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.\nUtilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.\nAnalyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.\nCoordinate labor requirements against demand (short-term and medium-term).\nCoordinate tools, operating supplies, packaging materials and products required to fulfill demand.\nManage completion of orders from intake to delivery to ensure on-time delivery of orders.\nMaintain dashboards in PeT (our central order tracking and fulfillment software).\nResolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.\nMonitor pending deliveries and expedite past-due deliveries.\nMaintain and optimize routes for pick-up and delivery efficiency.\nManage inventory levels of product and supplies and coordinate re-ordering as required.\nEnsure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center\nWork in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.\nVerify timecards to ensure accurate biweekly payroll; manage team member expenses.\nCoordinate and/or conduct training for all new and existing team members, including New Hire training, PeT specific training.\nDevelop and maintain strong relationships with pet owners, veterinarians, and other stakeholders\nMonitor inventory levels and ensure that supplies and equipment are in good working order\nEnsure that the facility is ‘Tour-Ready’ by always keeping the location clean and well-maintained, and that safety measures are in place to protect team members and visitors.\nEnsure equipment preventative maintenance schedules are adhered to.\nParticipate in routine audits and continuous improvement activities.\nEnsure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center\nModel and reinforce Gateway’s operational standards by deploying policies, standards, and procedures.\nAudit the Care Center to identify and close gaps versus Gateway’s standards.\nBe able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.\nManage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.).\nConfidently address any, and all, client concerns (with or without support from other functional areas).\nEngage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities.\nPerform other duties as required.\nEducation, Training & Qualifications\nHigh School diploma or equivalent.\nPost-secondary degree or diploma attainment is preferred.\nThree to five years previous supervisory experience in an industrial or service environment with proven leadership abilities.\nCertified in Pet Cremation (CPCOP)\nSkills & Abilities\nDemonstrated leadership skills, with a strong focus on operations and business processes.\nExcellent people management skills, with a track record of motivating and empowering team members\nDemonstration of working independently with minimal supervision, meeting scheduled timelines and budgets.\nExcellent communication and interpersonal skills, with the ability to build lasting relationships with clients and other stakeholders.\nStrong organizational and planning skills, with the ability to prioritize tasks and manage conflicting demands.\nAttention to detail and accuracy, with a focus on maintaining high standards of quality and safety.\nDemonstrated ability to identify key issues and propose practical solutions.\nHigh level of integrity and worth ethic.\nStrong attention to detail.\nWorking Conditions\nRegularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.\nOccasionally lifting/moving 100+ lbs.\nRegular exposure to high noise environments.\nRegular exposure to high heat environments. \nOvertime and weekend work may be available during busier times.\nRegular handling of deceased pets.\nReady to Build a Meaningful Career?\nIf you're looking for more than just another job and want to build a career with a company that values people, purpose and professionalism, we'd love to hear from you.\nApply today and become part of the Gateway team.\nGateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.\nNew employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov\n#INDOTM\nTypically first shift; but requires flexibility.\n40 hours per week minimum","description_format":"text","description_chars":6322,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[{"name":"Central African Republic","iso":"CF"}],"relocation_offered":false,"industries":["Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-15T05:46:48Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":11,"expected_fill_days":31,"reasons":["seen:11","urgency","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/gateway-services-inc-operations-care-center-manager","json_url":"https://alion.io/job/gateway-services-inc-operations-care-center-manager.json","meta":{"generated_at":"2026-10-26T16:53:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2791287},"rest":"https://alion.io/mcp/rest/get_company?id=2791287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgateway-services-inc-operations-care-center-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgateway-services-inc-operations-care-center-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgateway-services-inc-operations-care-center-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gateway-services-inc-operations-care-center-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgateway-services-inc-operations-care-center-manager"}]}