{"id":775175,"url":"https://alion.io/job/gatorbio-product-applications-scientist","title":"Product Applications Scientist","company":{"id":674659,"name":"Gator Bio","domain":"gatorbio.com","url":"https://alion.io/company/gatorbio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Antibody Engineering","optional":false},{"name":"ELISA","optional":false}],"status":"live","first_seen_at":"2026-08-04T20:49:46Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-11-02T15:52:21Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability.\nThe Product Applications Scientist reports to the Associate Director of Customer Success. This position will be responsible for enabling successful customer adoption and utilization of Gator systems through technical application support, customer training, workflow optimization, and troubleshooting. This role partners closely with customers and internal teams to resolve technical challenges, improve user experience, and ensure successful implementation of applications. This position serves as a technical resource for post-sales activities, supporting customers throughout their product lifecycle while providing insights to improve product performance, documentation, and customer outcomes.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nCustomer Technical Support & Application Enablement\nProvide post-sales technical support to customers through troubleshooting, application guidance, and workflow optimization.\n\nPartner with customers to identify root causes of application or instrumentation challenges and recommend solutions.\n\nSupport users in achieving successful implementation and continued utilization of the system.\n\nTranslate customer feedback and technical challenges into actionable recommendations for internal teams.\n\nCustomer Training & Education\nDelivering customer training programs, including instrument/application workflows, best practices, and troubleshooting approaches.\n\nSupport onboarding activities to improve customer confidence and product adoption.\n\nCreate and maintain technical training materials, applications guides, and support documentation.\n\nTechnical Application Support\nProvide expertise in product applications, assay workflows and technical processes.\n\nTroubleshoot complex application-related and instrument-related issues and coordinate resolution with internal technical teams when needed.\n\nIdentify recurring technical challenges and contribute to continuous improvement initiatives.\n\nSupport documentation and standardization of technical workflows.\n\nCross-Functional Collaboration\nCollaborate with FAS, FSE, Product Management, and R&D teams to improve customer outcomes.\n\nProvide customer insight and application feedback to support product improvements.\n\nParticipate in internal knowledge sharing and technical initiatives.\n\nOther responsibilities\nAll job duties as assigned.\n\nQUALIFICATIONS\nMinimum of M.S. or equivalent experience in biology, biochemistry, or related field.\n\nHands-on experience running standard biochemical and biophysical analysis techniques such as ELISA, SPR or other label-free analysis tools.\n\nStrong understanding of biological application and technical troubleshooting.\n\nExperience training users, supporting customers, or developing technical content.\n\nStrong communication skills with the ability to explain complex technical concepts clearly.\n\nPrevious experience with CRM is a plus.\n\nHighly organized and able to work independently.\n\nPOSITION REQUIREMENTS\nTo perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodationmay be made to enable individuals with disabilities to perform the essential functions.\nAbility to lift, push, pull, carry, and/or move 50+lbs.\n\nThis role will require long periodsof standing, walking, and sitting.\n\nThe employee will be requiredto use their handsfor computer work, phone calls, and pipetting.\n\nMust pass a health screening.\n\nTravel up to 25%","description_format":"text","description_chars":4088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-11T22:41:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.346,"p_room":0.28,"age_days":89,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/gatorbio-product-applications-scientist","json_url":"https://alion.io/job/gatorbio-product-applications-scientist.json","meta":{"generated_at":"2026-11-02T17:45:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674659},"rest":"https://alion.io/mcp/rest/get_company?id=674659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgatorbio-product-applications-scientist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgatorbio-product-applications-scientist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgatorbio-product-applications-scientist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gatorbio-product-applications-scientist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgatorbio-product-applications-scientist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":775175}},{"tool":"search_jobs","arguments":{"company":"gatorbio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":775175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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