{"id":489666,"url":"https://alion.io/job/gauge-founding-customer-strategy-lead","title":"Founding Customer Strategy","company":{"id":7562,"name":"Gauge","domain":"withgauge.com","url":"https://alion.io/company/gauge","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Supabase","optional":false}],"status":"live","first_seen_at":"2026-09-06T23:24:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-10T12:42:07Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"About the Role\nWe’re looking for a founding hire to help us manage and understand our rapidly growing customer base. Since launching last year, we’ve gone from $0 to seven figures in ARR. Our customer base has grown into the hundreds, ranging from fast growing startups like Supabase and PostHog up to Fortune 500 enterprises.\nThis isn't a traditional Customer Success role. You'll own the customer function end-to-end: working with our largest customers, driving expansions, supporting enterprise pilots, analyzing usage, and turning what you learn into actionable product strategy.\nThis is a full-time role, 5 days a week, in our San Francisco office in the Presidio.\nWhat You’ll Do\nIn this role, you’ll work directly with the CEO and founding team on the entire lifecycle of the customer function. You’ll synthesize and contribute what you’re seeing on the front lines with our customers back to our engineering and product teams to drive roadmap and further impact.\nYou’ll wear many hats:\nCustomer Success: Helping our best customers be successful with Gauge\nPre-Sale Support: Driving success for enterprises who are piloting Gauge\nUpsells: Capturing upside and expansions across our customer base\nSystems: Own our source of truth for our customer data, and build the systems needed to 10x the team in the future\nProduct: Sit next to our R&D team and share the key pain points and customer objections we need to build against\nAnalysis: Understand our customer’s usage and patterns to identify product opportunities, reduce churn, and drive expansion\nWhat We’re Looking For\nA strong generalist who wants to get their hands dirty\nSomeone who is happy moving fast and making decisions without complete data\nA clear thinker who can simply articulate data and decisions\nA future or ex-founder","description_format":"text","description_chars":1791,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-06T23:24:25Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":64,"expected_fill_days":30,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/gauge-founding-customer-strategy-lead","json_url":"https://alion.io/job/gauge-founding-customer-strategy-lead.json","meta":{"generated_at":"2026-11-10T17:05:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7562},"rest":"https://alion.io/mcp/rest/get_company?id=7562"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgauge-founding-customer-strategy-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgauge-founding-customer-strategy-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgauge-founding-customer-strategy-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gauge-founding-customer-strategy-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgauge-founding-customer-strategy-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":489666}},{"tool":"search_jobs","arguments":{"company":"withgauge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":489666},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}