{"id":3602995,"url":"https://alion.io/job/gbyte-place-management-services-customer-service-representative","title":"Customer Service Representative","company":{"id":3902061,"name":"Gbyte Place Management Services","domain":"gbyteplace.com","url":"https://alion.io/company/gbyte-place-management-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T03:00:45Z","employer_posted_date":null,"last_verified_at":"2026-11-02T03:00:45Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Gbyte Place Management Services is a Lagos-based outsourcing and professional services company providing skilled talent, managed workforce solutions and project support to local and international businesses. Our services span customer service, virtual assistance, technology, data analytics, cybersecurity and specialised business support.\n\nWe are committed to delivering reliable solutions through professionalism, accountability, effective workforce management and continuous improvement.\n\nWe are recruiting to fill the position below:\n\nJob Title: Customer Service Representative \n\nLocation: Lagos\n\nJob Summary\n\nGbyte Place Management Services is seeking intelligent, articulate and customer-focused individuals to join its customer service team.\nThe successful candidates will serve as the primary point of contact between our clients and their customers, ensuring that enquiries are handled professionally, concerns are resolved effectively and every interaction reflects a high standard of service.\nThe ideal candidates must be quick learners, attentive to detail and capable of adapting to different customer needs, service environments and performance expectations.\nWe are looking for individuals with excellent communication skills, sound judgement, strong problem-solving abilities and the confidence to manage customer interactions independently.\n\nKey Responsibilities\n\nWork collaboratively with team members and other relevant departments to ensure effective service delivery.\nHandle complaints, resolve service-related issues and manage difficult conversations with professionalism, patience and sound judgement.\nListen actively, understand customer concerns and provide clear, accurate and appropriate responses.\nIdentify recurring customer concerns and provide useful feedback to support improvements in service delivery.\nEscalate complex or sensitive matters appropriately, providing relevant information and maintaining accountability until resolution.\nFollow established service procedures, client-specific guidelines and quality assurance standards.\nAct as the first point of contact for customer enquiries across multiple channels, including telephone, email, live chat and other designated support platforms.\nCommunicate product information, service details, procedures and policies accurately and confidently.\nMaintain accurate records of customer interactions, complaints, feedback and resolutions using designated CRM and support systems.\nMaintain professionalism, confidentiality and appropriate handling of customer information at all times.\nMeet assigned productivity, response time, customer satisfaction and service quality targets.\nTake ownership of customer concerns, follow through on outstanding issues and ensure timely resolution.\n\nRequirements and Qualifications\n\nMinimum of two (2) years' relevant customer service experience, preferably in a structured customer support or contact centre environment.\nMinimum of a Higher National Diploma (HND) or Bachelor's degree in any discipline.\nAbility to learn quickly, adapt to new processes and work effectively in a target-driven environment.\nExcellent interpersonal skills, emotional intelligence and the ability to remain composed when dealing with difficult customers.\nDemonstrable critical thinking, analytical reasoning and problem-solving abilities.\nPrevious experience handling international customers, particularly within the US or UK markets, will be an added advantage.\nStrong attention to detail, accuracy and organizational skills.\nGood computer literacy, including proficiency in Microsoft Office applications and the ability to navigate digital platforms and CRM systems.\nMust have completed the National Youth Service Corps (NYSC) programme.\nStrong active listening skills and the ability to understand, interpret and respond appropriately to customer concerns.\nExcellent spoken and written English, with strong articulation, proper sentence construction and the ability to communicate confidently and professionally.\nWillingness and flexibility to work assigned shifts, including schedules that accommodate international time zones.\nAbility to exercise sound judgement, take initiative and manage customer interactions with minimal supervision.\n\nHow to Apply\n\nInterested and qualified candidates should submit their CV to:  using \"Customer Service Representative\" as the subject of the email.\n\nNote: Only candidates who meet the stated requirements will be considered.\n\nApplication Deadline:\n16th November, 2026.","description_format":"text","description_chars":4525,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-11-02T10:17:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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