{"id":116209,"url":"https://alion.io/job/gcash-lead-transformation-l2-application-support","title":"Lead, Transformation L2 Application Support","company":{"id":8370,"name":"GCash","domain":"gcash.com","url":"https://alion.io/company/gcash","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":123,"ghost_share":0.415,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-29T03:46:38Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":71},"description":"Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!\nOrganizational context:\nLevel: Lead individual contributor with no direct reports in the baseline JD structure.\nFunctionally aligned to transformation, L2 support, and automation/tooling work across SRE and adjacent operational teams.\nWorks closely with L2, L3, ODM, GCC, FR, RTE, SRE, and DBA partners to turn operational pain points into scalable tooling and automation solutions.\nPrimary purpose of the role\nBuild AI-enabled internal tools that automate operational reviews, troubleshooting, and repetitive engineering tasks.\nTransform recurring support and deployment activities into self-serve, policy-driven, and observable workflows.\nImprove speed, quality, and consistency of engineering delivery by embedding automation into day-to-day workflows.\nKey responsibilities\nDesign, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis.\nDevelop internal applications, scripts, and services that eliminate manual L2 and SRE tasks and improve operational efficiency\nCreate workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review.\nBuild and improve tooling for release governance, CAB support, deployment coordination, and structured risk assessment.\nConvert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets.\nDevelop and maintain backend services, APIs, data integrations, and lightweight frontends needed to deliver internal automation products.\nUse SQL and data access patterns to support diagnostics, extraction, transformation, validation, and operational analysis.\nStrengthen delivery pipelines, quality gates, observability, and monitoring so automations are reliable and production-ready.\nTroubleshoot issues across application, backend, deployment, and workflow layers, then drive permanent fixes through tooling and automation.\nCollaborate with engineers, support teams, and operational stakeholders to prioritize high-impact automation opportunities and deliver usable solutions.\nSuccess in this role should be measured by outcomes such as:\nReduction in repetitive manual effort through AI and workflow automation.\nNumber of meaningful AI-enabled improvements adopted by the squad or broader team.\nImproved delivery speed and predictability for intake-approved work.\nLower deployment revert rates and fewer production defects attributable to owned changes.\nBetter engineering quality through stronger tests, cleaner code, and improved observability.\nRequired skills and experience:\nStrong hands-on software engineering capability across backend, scripting, and internal tooling development.\nStrong Python proficiency for automation, services, and process optimization.\nStrong SQL capability for data analysis, troubleshooting, and query optimization.\nWorking knowledge of JavaScript, HTML, CSS, and modern web frameworks for internal UI development when needed.\nExperience building or consuming REST APIs and integrating third-party or cross-platform services.\nFamiliarity with cloud environments, containerized workloads, and modern deployment patterns.\nWorking knowledge of CI/CD, source control, and release engineering practices.\nStrong troubleshooting, analytical, and cross-functional communication skills suited to operational environments.\nDemonstrated ability to apply AI and automation tools in daily engineering work to improve speed, consistency, and quality.\nPreferred profile:\nExperience in L2 application support, SRE-adjacent operations, or production engineering environments where automation can materially reduce toil.\nExperience building internal tools for deployment governance, incident handling, troubleshooting, or operational reporting.\nExperience turning ambiguous operational pain points into practical, low-friction tools adopted by engineers and support 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