IT Applications Specialist

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Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.

At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.

Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

JOB PURPOSE

The IT Applications Specialist is responsible for supporting the delivery, optimization, and governance of enterprise applications across the Group, with a primary focus on the successful implementation and adoption of SAP S/4HANA under Project Atlas in the role of ITBP (IT Business Partner) for RTR (Record to Report) workstream.

This role acts as a techno-functional bridge between business and IT, ensuring that business requirements are effectively translated into scalable, standardized, and high-quality solutions. The position works closely with BPOs, other ITBPs, business stakeholders, and system integrators to ensure that SAP and other enterprise applications are aligned with the Group’s To-Be processes, properly integrated, and successfully deployed across multiple countries.

The role plays a critical part in strengthening execution discipline, ensuring solution quality, supporting business readiness, and enabling long-term sustainability of SAP and the broader applications landscape.

Duties & Responsibilities include, but are not limited to:

Project & Implementation Support

• Support and actively drive the execution of IT application initiatives across the Group, with priority focus on SAP S/4HANA (Project Atlas).
• Participate in all phases of SAP implementation including design, build, testing (UAT), deployment, hypercare, and stabilization.
• Track project progress, risks, dependencies, and timelines, ensuring proper follow-up and escalation when required.
• Coordinate across business teams, IT, and system integrators to ensure alignment and timely delivery of project milestones.
• Support cutover planning and execution activities, ensuring system readiness for go-live across countries.
• Prepare and consolidate project status updates and reports for IT leadership.

Application Analysis & Solution Support

• Perform techno-functional analysis of business requirements, ensuring strong alignment with SAP S/4HANA capabilities and Group To-Be processes.
• Translate business needs into clear functional and technical specifications across SAP and non-SAP applications.
• Collaborate in solution design discussions, ensuring adherence to SAP best practices and minimizing unnecessary customization.
• Validate proposed solutions from system integrators, ensuring quality, scalability, and alignment with architecture standards.
• Support preparation of functional and technical documentation required for implementation.
• Ensure solutions meet business needs while maintaining system integrity and standardization.

Interfaces & Integrations Support

• Analyze and support integration requirements between SAP and other enterprise systems (POS, payroll, finance tools, etc.).
• Ensure proper understanding of data flows, dependencies, and end-to-end process integration across systems.
• Collaborate with technical teams to review and validate interface designs, mappings, and integration approaches.
• Support coordination of integration activities across all lifecycle phases (design, build, testing, deployment, hypercare).
• Assist in troubleshooting and resolving integration issues, ensuring minimal disruption to operations.
• Ensure integrations are properly documented, tested, and aligned with IT standards for data integrity and performance.

Vendor & Stakeholder Coordination

• Act as a key operational point of contact for system integrators and vendors, particularly for SAP implementation activities.
• Work closely with BPOs, ITBPs, and business stakeholders to ensure clear understanding of requirements and solution alignment.
• Coordinate and challenge vendors to ensure quality delivery, adherence to timelines, and accountability.
• Facilitate communication between business and technical teams to ensure alignment and issue resolution.

Governance & Process Support

• Support the implementation and enforcement of IT governance processes, including Incident, Request, Change, and Release Management.
• Ensure SAP and other applications comply with Group IT standards, architecture guidelines, and security policies.
• Contribute to maintaining proper documentation, controls, and audit readiness across applications.
• Support adherence to standardized processes and prevent unnecessary deviations from the SAP template.

Testing, Change & Business Readiness Support

• Support UAT activities, including test scenario definition, execution follow-up, and defect analysis.
• Contribute to business readiness activities, ensuring users are prepared to operate SAP and other systems effectively.
• Support change management efforts by ensuring system impacts are clearly communicated and understood.
• Assist in training preparation and knowledge transfer from a system usage perspective.
• Ensure alignment between system capabilities and actual business execution at the local level.

Continuous Improvement & Risk Management

• Identify risks, issues, and improvement opportunities related to SAP and other enterprise applications.
• Support definition and follow-up of mitigation actions, ensuring visibility and proper escalation.
• Monitor system performance and usage, identifying optimization opportunities.
• Drive continuous improvement initiatives focused on process standardization, automation, and better system utilization.
• Contribute to strengthening execution discipline and reducing delivery bottlenecks across projects.

Qualifications & Skills

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• Bilingual: English and Spanish (mandatory).

Technical & Professional Skills

• Strong experience in SAP S/4HANA implementations (Finance/RTR highly preferred).
• Proven experience in end-to-end SAP project lifecycle (Explore to Hypercare).
• Strong understanding of business processes (RTR, MTI, PTP, QTC).
• Solid knowledge of system integrations (APIs, web services, data flows).
• Experience working with enterprise applications ecosystems (SAP and non-SAP).
• Ability to review, validate, and challenge technical and functional solutions.
• Strong understanding of data structures, master data, and transactional processes.

Analytical & Functional Skills

• Strong techno-functional mindset with the ability to bridge business and IT.
• Ability to analyze cross-application dependencies and impacts.
• Strong problem-solving skills in complex, multi-system environments.
• Ability to manage multiple priorities and stakeholders simultaneously.

Soft Skills

• Strong communication and stakeholder management skills.
• High sense of ownership, accountability, and execution focus.
• Ability to influence without direct authority.
• Strong organizational and coordination skills.
• Ability to work under pressure in high-demand project environments.

Experience

• 10+ years of experience in IT applications, system implementations, or ERP environments.
• 6+ years of hands-on SAP S/4HANA experience (required).
• Experience in ERP transformation programs is highly preferred.
• Experience working with system integrators and external vendors.
• Experience in regional or multi-country environments is a plus.

Travel requirements

The position requires occasional domestic and international travel.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!