{"id":1155304,"url":"https://alion.io/job/gci-field-service-technician-i-juneau-ak-onsite","title":"Field Service Technician I (Juneau, AK Onsite)","company":{"id":179451,"name":"GCI","domain":"gci.com","url":"https://alion.io/company/gci-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Juneau, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1879},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:08:15Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T18:03:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"$2,500 Hiring Bonus! GCI's Field Service Technician I will represent the company’s service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:\n\nInstall, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. \nPerform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components. \nRefer problems between the demark and headend or distribution center to network technicians. \nPerform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections. \nUtilize test equipment to measure and adjust signal strength to ensure optimum reception. \nPerform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. \nCommunicate with customers on-site and present additional service offerings.\nSupport senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.\nResponsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.\n\n COMPETENCIES:\n\nACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.\n\nBASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees - the Basic Principles.\nCOLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.\nCOMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets. \nAbility to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding.\n\nCOMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.\n\nCUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.\n\nRELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.\nRESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.Ability to organize assignments, equipment, and routing to maximize productivity.\nAbility to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair.\nAbility to read and understand system design and city street maps.\nAbility to operate issued monitoring and test equipment.\nAbility to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.\nAbility to maintain working knowledge of the Company’s products, services and features offered for video, voice, and data services.\n\nSAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.\nProficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. \n\nAdditional Job Requirements:\nThis is an entry level position within the telecommunications field service role, attaining job knowledge and competency through the company’s certifications, education, and training with higher-level technicians. Supports senior technicians and gains basic knowledge of installation, modifications, and test procedures used to install, disconnect, and repair video, data, and voice services. Works under close supervision and work is reviewed by senior staff.\nEssential Duties:\n\nPerform basic installation, service, disconnects, testing and repair of Video, Voice, and Data services to include:\nPerform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.\nOrganize daily workload and perform work utilizing industry standard test equipment and hand tools to install, maintain, or repair services. \nExplain non-technical procedures, equipment operation, answer customer questions, and promote sales of additional services.\nEvaluate field conditions, perform tests, and measure to determine signal quality.\nEnsure proper cabling from the tap or demark location to the customer premise equipment.\n\nCommunicate with Dispatch or SMC to update and complete service orders or trouble tickets. \nAssist with new installations and trouble tickets in a timely manner. \nVerify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensure all documentation is updated in a timely manner.\nEscalate issues as needed to the appropriate department or management team. \n\nWork with senior technicians and respond to outages or other duties as required.\n\nAdditional Competencies:\nWorking knowledge of issued monitoring and test equipment, company products, services, and features offered for video, voice, and data services or demonstrated background with industry equivalents.\nKnowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired.\nMinimum Qualifications:\nRequired: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis\nHigh School diploma or equivalent.\nMinimum of six (6) months in a technical role or related background. *\nUpon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification. \nDepending on location assigned may require six (6) months experience living in an arctic environment.\nPreferred:\nAssociate degree in electronics or relevant field, telecommunications trade school, or equivalent training.\nTelecommunications experience. \nRelevant telecom industry or job specific certifications. \n\nDRIVING REQUIREMENTS:\nThis position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.\nTravel & Regulatory Requirements:\nThis position requires travel and/or access to regulated facilities that require compliant identification. Employees must obtain and maintain the appropriate identification and, when required, successfully participate in and maintain eligibility through applicable background checks in accordance with contractual and federal requirements within ninety (90) days of hire, or within ninety (90) days of any applicable regulatory changes.\n\n PHYSICAL REQUIREMENTS and WORKING CONDITIONS: \n\nSubject to adverse weather and driving conditions; Must be able to cope with a remote arctic environment.\nWork includes working inside and outside in typical cold weather conditions.\nWork involves heights up to 40 feet on poles, ladders, and buckets.\nWork performed below overhead construction and in trenches to 10 feet in depth.\nTasks performed around high-power electrical conductors and gas lines.\nWork areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. \nMay encounter unrestrained animals/pets. \nHigh degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. \nDaily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.\nSafely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.\nHigh degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.\nVisual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.\nAbility to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.\nAuditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.\nAbility to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)\nAbility to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.\nAbility to accurately communicate information and ideas to others effectively.\nPhysical agility and effort sufficient to perform job duties safely and effectively.\nAbility to make valid judgments and decisions. \nAvailable to work additional time on weekends, holidays, before or after normal work hours when necessary.\nMust work well in a team environment and be able to work with a diverse group of people and customers.\nMust be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.\nTravel may be required to perform work in other systems throughout the state.\nDrug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.\nFitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.\n\nThe company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.\n\nCulture, Engagement, and...","description_format":"text","description_chars":13130,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-23T20:05:50Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gci-field-service-technician-i-juneau-ak-onsite","json_url":"https://alion.io/job/gci-field-service-technician-i-juneau-ak-onsite.json","meta":{"generated_at":"2026-09-24T20:15:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}