{"id":847585,"url":"https://alion.io/job/gcs-service-manager-mfd","title":"Service Manager (m/f/d)","company":{"id":694934,"name":"Global Clearance Solutions AG","domain":"gcs.ch","url":"https://alion.io/company/gcs-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T15:44:55Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-01T10:26:53Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Who we are\nMastering the RF spectrum - Symlab AG was founded in 2016 and is growing steadily in the development and production of equipment such as jammers, receivers, transmitters, monitoring and classification devices, radio direction finders and antidrone equipment. Symlab AG, headquartered in Freienbach, is a subsidiary of Global Clearance Solutions AG, which eliminates explosive threats and enables the reconstruction of war-torn regions.Your Responsibilities\nBuild and establish the Service Department - defining strategy, processes, structures, and tools from the ground up\nDeliver technical customer support, both remote and on-site, across our portfolio of RF systems\nCoordinate maintenance, repair, and field service operations to ensure maximum system availability\nDevelop, implement, and continuously improve SLAs, ticketing systems, and service processes\nManage spare parts, inventory, and service logistics to support efficient operations\nConduct technical training sessions and customer workshops, both in Switzerland and internationally\nBuild and nurture long-term customer relationships, serving as the primary point of contact for key accounts\nEnsure accurate technical documentation and full compliance with service and quality standards\nYour Profile\nDegree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical field\n\nStrong expertise in RF technology, communications engineering, and complex technical systems\n3-5 years of experience in technical service, field service, customer support, or after-sales management\n\nHands-on mentality, with a readiness to perform customer interventions and troubleshooting on-site\nExcellent communication and stakeholder management skills, with the ability to work effectively across disciplines and cultures\nStructured, solution-oriented, and customer-focused approach to work\nFluent in German and English; French and/or Arabic considered an advantage\nWillingness to travel, both domestically and internationally\nWe offer you\nThe opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart.Your Location\nOperationsSymlab AG\nGüterstrasse 7\n3072 Ostermundingen\nSwitzerland\nwww.symlab.ch\nContact details\nApply now with your application documents, your salary expectations and your availability and become part of our Symlab team.","description_format":"text","description_chars":2566,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Defense Manufacturing","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-13T01:41:33Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.553,"p_room":0.55,"age_days":48,"expected_fill_days":35,"reasons":["conf:27","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gcs-service-manager-mfd","json_url":"https://alion.io/job/gcs-service-manager-mfd.json","meta":{"generated_at":"2026-10-01T15:59:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}