{"id":2307424,"url":"https://alion.io/job/gdt-sr-lifecycle-services-operations-manager","title":"Sr Lifecycle Services Operations Manager","company":{"id":2110411,"name":"GDT","domain":"gdt.com","url":"https://alion.io/company/gdt-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":165000,"period":"year","method":"global_role_seniority_cell","sample_n":5330},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"Smartsheet","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-11T22:17:02Z","employer_posted_date":null,"last_verified_at":"2026-10-11T22:17:02Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.\nJob Summary and PurposeThe Sr. Lifecycle Services Operations Manager is responsible for the operational ownership, governance, analytics, and continuous improvement of GDT’s client Enterprise Agreement (EA) lifecycle processes. The role establishes a proactive, repeatable management cadence from EA onboarding through adoption, QBRs, renewal visibility, and True Forward / True-up support, ensuring that key milestones, client-specific activities, and commitments are tracked and followed through.\nWorking as a key operational partner to the Director of Operations, the role collaborates with Sales Specialists, Account Managers, Renewals Managers, Solution Architects, Finance, Cisco and other OEM partners, data and BI teams, and extended operations resources. The role translates business and client needs into accurate EA data, actionable analytics, client-ready QBR materials, and scalable workflows. It prepares and supports high-touch QBRs with the account team while maintaining clear operational ownership and knowledge continuity.\n\nKey ResponsibilitiesEA Lifecycle Process Ownership and Governance\nOwn and continuously improve the operational framework for client EA lifecycle management, supporting the process from onboarding and adoption through QBRs, renewal milestones, and True Forward / True-up coordination.\n\nConsolidate existing EA trackers into a single authoritative, process-triggering tracker with clear account ownership, milestones, due dates, status, data sources, exceptions, and escalation paths.\n\nEstablish a proactive review cadence and closed-loop action management process; record decisions and actions from QBRs and review meetings, confirm owners and due dates, monitor completion, and escalate overdue or blocked items.\n\nMaintain client-specific EA management plans, including relevant CX EA differences and LCI / adoption activities where applicable, in coordination with account and lifecycle stakeholders.\n\nDocument operating procedures, controls, roles, and handoffs; identify process gaps and ensure updates are communicated to internal teams and extended support resources.\n\nEA Analytics, QBRs, and Client Value\nDevelop and maintain EA analytics that show license position, usage, over- or under-utilization, adoption activity, and potential True Forward / True-up exposure, applying the applicable contract terms, not-to-exceed pricing, and EA program rules.\n\nCoordinate approved Cisco data sourcing and refresh processes, including API or download options, and partner with data, BI, and technology teams to improve data quality and repeatability.\n\nCreate client-ready QBR materials that connect EA position, adoption, risks, opportunities, and recommended actions to client value and business outcomes.\n\nPrepare for and participate in high-touch client QBRs with the account team; support a scalable approach to QBR content for longtail clients as processes and automation mature.\n\nCoordinate QBR follow-up with account stakeholders and maintain visibility of agreed actions through completion.\n\nEA Data, Tools, and Knowledge Continuity\nMaintain accurate EA records and reconcile key information across the EA tracker, approved Cisco sources, CRM, and related reporting systems; investigate and route discrepancies to the appropriate data owner.\n\nDefine business requirements for tracker consolidation, data integrations, and workflow automation; coordinate with Enterprise Technology and other system owners on design, testing, and adoption.\n\nDocument Cisco EA licensing and operational procedures, including relevant onboarding, adoption, renewal, and True Forward / True-up workflows, and build repeatable knowledge-transfer materials with subject-matter experts.\n\nTrack and report operational measures such as EA record completeness, milestone readiness, QBR preparation, action-item closure, data exceptions, and renewal visibility; use the results to prioritize improvements.\n\nClient and Cross-Functional Partnership\nCoordinate with Sales Specialists, Account Managers, Renewals Managers, Solution Architects, Finance, Cisco, other OEMs, and extended operations resources to ensure clear ownership, accurate information, and timely follow-through.\n\nSupport EA onboarding and ongoing management by coordinating operational readiness, client information, adoption activities, review preparation, and escalation of issues to the appropriate account or delivery owner.\n\nCommunicate complex EA data and process findings clearly to internal teams and clients, adjusting the level of detail to the audience and partnering with the account team on client-facing recommendations.\n\nSecondary GDTamp and Lifecycle Services Support\n\nProvide selected secondary support to GDTamp-related work that intersects with EA data, QBR analytics, lifecycle reporting, or client asset visibility, coordinating with the primary GDTamp owner.\n\nContribute EA-related data and requirements to GDTamp and other Lifecycle Services initiatives when they improve client visibility or the quality of EA management; primary ownership of GDTamp platform operations remains with its designated owner.\n\nOperational Excellence and Continuous Improvement\nIdentify opportunities to improve process control, data quality, automation, client experience, and scalability across EA Lifecycle Management including true forwards and true-ups.\n\nLead or support cross-functional improvements and special projects related to EA lifecycle operations, using documented requirements, stakeholder feedback, and operational evidence to guide changes.\n\nMaintain a high standard of ownership, responsiveness, judgment, confidentiality, and follow-through in a fast-paced, customer-focused environment.\n\nKnowledge, Skills, and Abilities\n\nStrong understanding of Enterprise Agreements, enterprise software licensing, subscriptions, renewals, client adoption, and lifecycle operations; Cisco EA experience is required.\n\nAbility to interpret EA program rules and contract terms, including license usage, over/under position, renewal milestones, and True Forward / True-up concepts; willingness to learn GDT and Cisco-specific processes.\n\nExperience building or interpreting operational analytics, client reporting, and executive-ready presentations; Power BI, advanced Excel, and SQL proficiency preferred.\n\nExperience with workflow trackers and operational systems such as Smartsheet, CRM platforms, SAP, Microsoft Teams, Cisco data sources, or similar tools.\n\nStrong process-management, project-management, documentation, change-management, and continuous-improvement skills.\n\nAbility to translate business and client needs into process requirements, data definitions, tracker logic, reporting, and automation requirements.\n\nStrong analytical judgment, attention to detail, and ability to investigate data discrepancies and explain findings clearly.\n\nStrong written, verbal, and presentation skills, including the ability to prepare and support client-facing QBR discussions with account teams.\n\nAbility to lead through influence and coordinate across Sales, Lifecycle Services, Renewals, Finance, Solution Architecture, Enterprise Technology, Cisco, and extended operations teams.\n\nSelf-motivated, adaptable, organized, and able to manage multiple priorities while maintaining reliable follow-through.\n\nCertifications\nPMP, ITIL, Lean / Six Sigma, Agile, change-management, data-management, or comparable operational certifications and experience preferred. Cisco certifications or training related to software, Enterprise Agreements, licensing, renewals, or adoption are helpful.\nEducationBachelor’s degree in business, information technology, computer science, operations, or a related field preferred; equivalent relevant experience may be considered.\nExperience\n7+ years of experience in Enterprise Agreement, software/subscription lifecycle, technology services operations, renewals, customer success, or a related client-facing IT services environment.\n\nExperience managing cross-functional operational programs or complex customer lifecycle processes from onboarding through adoption, review, and renewal milestones.\n\nExperience analyzing enterprise software or license data, building operational reporting, and translating findings into clear recommendations for account teams or clients.\n\nExperience designing or improving trackers, controls, SOPs, workflow automation, or data-quality processes across multiple stakeholder groups.\n\nExperience with Cisco Enterprise Agreements, True Forward / True-up processes, Cisco data sources, or comparable enterprise licensing programs preferred.\n\nExperience with Power BI, Excel, SQL, CRM platforms, Smartsheet or similar workflow tools, and enterprise data systems such as SAP preferred.\n\nGDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.\nOriginally posted on Himalayas","description_format":"text","description_chars":9748,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-11T23:33:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["seen:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gdt-sr-lifecycle-services-operations-manager","json_url":"https://alion.io/job/gdt-sr-lifecycle-services-operations-manager.json","meta":{"generated_at":"2026-10-13T06:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2110411},"rest":"https://alion.io/mcp/rest/get_company?id=2110411"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgdt-sr-lifecycle-services-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgdt-sr-lifecycle-services-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgdt-sr-lifecycle-services-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gdt-sr-lifecycle-services-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgdt-sr-lifecycle-services-operations-manager"}]}