{"id":3740018,"url":"https://alion.io/job/ge-vernova-back-office-support-engineer","title":"Back Office Support Engineer","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":426,"ghost_share":0.014,"stale_share":0.627,"repost_share":0.056,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":91400,"max":152200,"currency":"USD","period":"year","gross":null,"usd_annual":152200},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"IEC 61850","optional":false},{"name":"Microsoft Office","optional":false},{"name":"NERC CIP","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T11:42:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description Summary\nGE Vernova is seeking a skilled Back Office Support Engineer to provide remote technical, engineering, and operational support for field commissioning, testing, and startup activities of high-voltage electrical equipment and protection systems. This role ensures seamless coordination between site teams, engineering, project management, and customers - supporting complex technical troubleshooting, relay setting validation, documentation review, and resolution of site issues to ensure critical power infrastructure projects meet rigorous safety, quality, schedule, and cost requirements.Job Description\nCore Responsibilities\nProvide remote technical support and troubleshooting assistance to field commissioning and testing engineers on active sites globally.\nReview, validate, and manage protection relay settings, configuration files, logic diagrams, and coordination studies.\nAnalyze complex technical problems, misoperations, and event records (fault logs, oscillography/COMTRADE files) to perform Root Cause Analysis (RCA).\nCoordinate with Factory Acceptance Testing (FAT) teams, design engineering, and vendors to resolve technical queries (TQs) and non-conformances.\nSupport the review of technical drawings, Single Line Diagrams (SLDs), schematics, wiring diagrams, and commissioning procedures.\nManage and track technical documentation, punch lists, Non-Conformance Reports (NCRs), and site instructions.\nAssist in preparing commissioning test documentation, final test reports, and customer handover packages.\nCoordinate with project management, customers, and regional teams to track commissioning readiness, equipment status, and resource scheduling.\nMaintain technical repositories, standard templates, and best practices for back-office commissioning support.\nSafety & Quality\nSafety and quality leadership are core expectations of this role, ensuring that all remote engineering decisions, designs, and procedures uphold:\nGE Vernova safety and quality procedures\nNETA / NERC / IEC standards\nIndustry compliance and regulatory requirements\nCandidates must demonstrate the ability to maintain high quality and accuracy standards even under significant project schedule pressure.\nLeadership Expectations\nBeyond technical execution, this role requires:\nMentoring junior back-office engineers and supporting field personnel with technical guidance.\nCoordinating across multidisciplinary remote engineering and project teams.\nCommunicating effectively with site managers, customers, and engineering stakeholders.\nMaking sound, rapid technical decisions during critical site testing and energization windows.\nManaging competing priorities across multiple simultaneous global projects.\nDriving continuous improvement in back-office support processes, tools, and workflows.\nProject Management Component\nThis role supports project execution responsibility across the full project lifecycle, with a focus on remote coordination and engineering inputs:\nPlanning → Engineering Review → FAT Support → Pre-Commissioning Support → Commissioning Support → Energization Support → Project Closeout\nResponsibilities include control and oversight over:\nTechnical documentation turnaround times and quality\nRelay setting and configuration management workflows\nTracking and resolution of site technical issues and NCRs\nSupporting schedule alignment between site execution and engineering deliverables\nRequired Qualifications\nHigh School Diploma / GED\nMinimum of 3 years of experience in electrical power systems, with specific experience in protection and control engineering, testing, or back-office technical support.\nDesired Characteristics\nProtection & Control Engineering | Numerical Relays (SEL, GE, Siemens) | IEC 61850 / GOOSE | SCADA / Substation Automation | COMTRADE / Fault Analysis | Factory Acceptance Testing (FAT) | Technical Writing & Documentation | HV Substations | HVDC | Auxiliary DC Systems\nHands-on familiarity with numerical relay configuration software (e.g., SEL AcSELerator, GE EnerVista/UR Setup, Siemens DIGSI) and COMTRADE analysis tools.\nStrong background in reading and interpreting electrical schematics, wiring diagrams, and protection coordination studies.\nProven ability to troubleshoot complex technical issues remotely and communicate solutions clearly.\nStrong Microsoft Office skills and experience with engineering project management tools.\nFluency in English required; additional languages are an asset depending on the supported region.\nGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.\nGE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).\nRelocation Assistance Provided: Yes\nFor candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 03, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. 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