{"id":3593162,"url":"https://alion.io/job/ge-vernova-customer-service-representative","title":"Customer Service Representative","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":431,"ghost_share":0.009,"stale_share":0.636,"repost_share":0.051,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T06:56:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description Summary\nThe RMA Coordinator ensures smooth and efficient repair and after-sales operations by working closely with global teams and maintaining high-quality data within our CRM and ERP systems. You will directly impact on customer satisfaction and product quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford center.This role offers the opportunity to develop cross-functional expertise while contributing to continuous improvement initiatives. As part of a growing and diverse team, you will help streamline processes, resolve escalations, and support the delivery of high-quality service to GE Vernova’s global customers\nJob Description\nKey Responsibilities\nRMA & Repair Process Management\nManage the end-to-end RMA process, including request intake, authorization, tracking, ERP/CRM transactions, and repair order administration.\nMonitor repair status throughout the lifecycle and ensure timely communication with stakeholders.\nSupport repair turnaround time and on-time delivery objectives through proactive coordination and issue resolution.\nCustomer Service & Escalation Management\nServe as the primary point of contact for internal customer escalations related to repairs and returns.\nInvestigate issues, coordinate corrective actions, and ensure prompt resolution to maintain high levels of customer satisfaction.\nProvide regular updates and clear communication to internal and external stakeholders.\nCross-Functional Coordination\nCollaborate closely with Customer Support, Repair Technicians, Logistics, Engineering, Supply Chain, and Finance teams to ensure efficient repair execution.\nFacilitate communication between internal teams and external vendors to remove operational barriers and accelerate issue resolution.\nSupport process alignment and standardization across functions.\nERP, CRM & Data Integrity\nMaintain accurate and complete records within CRM and ERP systems.\nManage installed-base updates, repair transactions, and customer asset information.\nEnsure compliance with established processes, documentation standards, and internal controls.\nBilling & Financial Administration\nProcess and resolve billing inquiries, service charges, invoice discrepancies, credits, and rebill requests.\nPartner with Finance teams to ensure accurate invoicing and timely resolution of financial issues.\nSupport reporting and transaction audits as required.\nInventory & Materials Management\nCoordinate receiving inspections and inventory control activities related to repair operations.\nMonitor material availability and stock levels to support repair schedules.\nEnsure component traceability and inventory accuracy in accordance with business requirements.\nSupplier & Logistics Coordination\nCoordinate shipments with third-party logistics providers, customs brokers, freight forwarders, and external repair suppliers.\nManage the movement of customer equipment and repair materials to support service commitments.\nAssist with sourcing and procurement of repair parts, tools, equipment, and outsourced services.\nContinuous Improvement\nIdentify opportunities to improve efficiency, quality, customer experience, and operational performance.\nSupport process optimization initiatives and contribute to the achievement of key business metrics.\nPromote a culture of teamwork, accountability, and continuous improvement.\nAdditional Note: Responsibilities may evolve based on business needs and operational priorities.\nRequired Qualifications\nCollege diploma or bachelor's degree in business administration, Supply Chain, Operations, Engineering Technology, or a related field.\nMinimum of 2 years of progressive experience in a manufacturing, operations, technical support, customer service, or repair environment.\nExperience working with ERP and CRM systems.\nStrong organizational skills with the ability to manage multiple priorities in a fast-paced environment.\nExcellent verbal and written communication skills.\nSolid analytical and problem-solving abilities.\nPreferred Qualifications\nExperience using Salesforce or similar CRM platforms.\nExperience using SAP or other ERP systems.\nKnowledge of repair operations, aftermarket service, inventory management, and logistics processes.\nUnderstanding of billing, invoicing, and financial transaction management.\nExperience supporting global customers and cross-functional teams.\nKey Competencies\nCustomer-focused mindset\nStrong attention to detail and data accuracy\nSense of urgency and accountability\nExcellent relationship-building skills\nEffective conflict resolution and escalation management\nContinuous improvement orientation\nTeam collaboration and positive leadership\nAdaptability in a dynamic, fast-changing environment\nProficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)\nSuccess Profile\nThe ideal candidate thrives in a customer-focused operational environment, enjoys solving complex problems, and can effectively coordinate across multiple functions to deliver results. They combine strong administrative and analytical skills with a proactive approach to customer service, process improvement, and operational excellence.\nAbout GE Vernova\nGE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across approximately 100 countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.\nPay Transparency Statement\nFor candidates applying to a Canadian-based position, the pay range for this position is $24. CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.\nBonus eligibility: ineligible.\nThis posting is for an existing vacancy.\nAdditional Information\nRelocation Assistance Provided: No","description_format":"text","description_chars":6475,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hydroelectric","Power Grid","Industrial Machinery","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-11-01T22:42:17Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-customer-service-representative","json_url":"https://alion.io/job/ge-vernova-customer-service-representative.json","meta":{"generated_at":"2026-11-05T07:55:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6165},"rest":"https://alion.io/mcp/rest/get_company?id=6165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fge-vernova-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fge-vernova-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fge-vernova-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ge-vernova-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fge-vernova-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3593162}},{"tool":"search_jobs","arguments":{"company":"gevernova.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3593162},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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