{"id":535706,"url":"https://alion.io/job/ge-vernova-customer-support-engineer","title":"Customer Support Engineer","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":471,"ghost_share":0,"stale_share":0.662,"repost_share":0.019,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Khobar, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-17T21:57:17Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Job Description Summary\nCustomer Support Engineer will own the overall Customer Support process in the SABAP region engage with the clients and provide RMA support. Position is reporting to the MENAT Customer Support Leader, coordinating with Applications, Quality, Product Management and Operations teams as required to develop best practices on Customer Support to achieve strategic objectives defined for GA business to be at 100% for Customer Experience Index.Job Description\nKey Responsibilities\nEHS , ensure work is conducted in compliancewith applicable regulations and encourage accurate employee safety practices\nOwn RMA process in SABAP cluster\nOperate local KIF Repair facility.\nCollaborate with all stakeholders across the SABAP/MENAT and Global Customer Support teams\nDefine streamlined processes and advanced tools to maximize resources utilization and speed up customer responses\nLead the improvement of KPIs for customer requests resolution and product repairs time & quality (any level of complexity) as set by the business\nSupport the team in providing advance technical support and be a trusted advisor to customers.\nPromote Maintenance service agreements (MSA) offering in coordination with the GA Service PL, co-owning plans, and actions with the goal of expanding our activities in the regions, segments, and accounts.\nProvide both external and internal timely, accurate, professional reports\nCollaborate and coordinate with Product Management, Technology, Global Supply Chain, and other divisions of the Product Line to provide them with quality inputs for any future improvements in our processes, products, and solutions\nAdvanced testing skills, usage of OMICRON test kit. Etc\nGood Products investigation analytical skills.\nRequired Qualifications:\nBachelor Degree in Electrical/ElectronicEngineering and/or minimum of 7 years experience in Protection /Control fields\nMinimum of 5 years of relevant experience in Product/Control Applications/Engineeringor commissioning field\nExposure to the Services/Aftersales activities in KSA/Bahrain/Pakistan\nDemonstrated active risk management ability and ability to collaborate cross-functionally\nRobust Microsoft Excel and PowerPoint skills with which to facilitate project tracking and communicate project status and issues\nFluent in English, with advances communication soft skills\nThe legal right to work in KSA without company sponsorship or time restriction\nDesired Characteristics:\nGrowth mindset and ability to act on constructive criticism \nMaster’s in electrical/electronicsciences\nFluency in Arabic language\nStrong sense of urgency & drive for results\nComprehensive knowledge of GE Aftersales/Applicationsprocedures, and active usage of all required tools\nAbility to manage customer, partner and external relations under pressure while remaining mindful of business/project goals\nAbility to influence internal stakeholders and functions laterally and upwards to achieve common project goals\nAbility to succinctly communicate to senior leadership key project issues with appropriate visual aids \nAbility to create genuine team dynamics and shared ownership of project goals\nAbility to project self as true leader of the project and ultimate collaborative decision maker\nAdditional Information\nRelocation Assistance Provided: No","description_format":"text","description_chars":3302,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Industrial Machinery","Wind Energy","Smart Grid","Nuclear Engineering"],"lifecycle":[{"event":"open","at":"2026-09-08T07:42:13Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.28,"age_days":68,"expected_fill_days":16,"reasons":["conf:32","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-customer-support-engineer","json_url":"https://alion.io/job/ge-vernova-customer-support-engineer.json","meta":{"generated_at":"2026-10-18T05:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6165},"rest":"https://alion.io/mcp/rest/get_company?id=6165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fge-vernova-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fge-vernova-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fge-vernova-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ge-vernova-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fge-vernova-customer-support-engineer"}]}