{"id":1174423,"url":"https://alion.io/job/ge-vernova-customer-support-solutions-lead-engineer","title":"Customer Support Solutions Lead Engineer","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":336,"ghost_share":0,"stale_share":0.696,"repost_share":0.009,"time_to_fill_p50_days":18,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pallavaram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-24T10:39:50Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T14:00:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary\nJoin the Grid Automation Customer Support Center of Excellence (CoE) and play a key role in shaping the future of customer support and technical solutions across our global Grid Automation business.As a Customer Support Solutions Lead Engineer, you will act as a global technical expert supporting regional teams in the design, promotion, delivery, and lifecycle management of advanced Grid Automation solutions across Transmission, Distribution, Generation, and Industry applications.\nYou will be at the intersection of technology, customers, engineering, product management, and operations, helping regional teams solve complex technical challenges while developing innovative and differentiated solutions that deliver measurable value to our customers.\nThe role combines hands-on technical expertise, solution architecture, customer engagement, technical leadership, and knowledge sharing. You will work closely with regional engineering teams, Global Supply Chain, Quality, Product Management, R&D, Sales, Tendering, and Operations to resolve critical customer issues and continuously improve our customer support offering.\nThis is an opportunity to become a global technical reference for Grid Automation solutions, influence engineering standards and best practices, and contribute to the development of the next generation of digital and automated power networks.\nJob Description\nKey Responsibilities\nLead Complex Grid Automation Solutions\nSupport GA regional teams in the development and execution of innovative and technically challenging customer projects.\nDesign and review solutions for substation control, protection, monitoring, and automation.\nAssess customer requirements and determine the suitability of standard GA solutions, identifying where customization or specific development may be required.\nDevelop innovative technical solutions that balance performance, flexibility, reliability, maintainability, cybersecurity, and total cost of ownership.\nDefine system engineering strategies covering:System and network architecture\nInterfaces with primary equipment\nIED and SCADA communications\nPhysical and logical communication networks\nNetwork redundancy and system availability\nProtection and control functions\nData modeling and engineering databases\nMaintenance and lifecycle management\n\nQualifications & Experience\nEssential\nBachelor's degree or equivalent experience in Electrical Engineering, Power Systems, Automation, or a related field.\nStrong experience leading the technical execution of complex Grid Automation, Substation Automation, Protection & Control, or Power System projects.\nSolid knowledge of power system and substation control and protection applications across Transmission, Distribution, Generation, and/or Industry.\nStrong experience in:Protection and control system design\nSystem architecture\nEngineering and validation\nCommissioning and troubleshooting\nCustomer technical support\nCommunication networks and protocols\n\nGood knowledge of industrial and power-system communication technologies, including IEC 61850, IEC 60870-5-103, Modbus, DNP3, TCP/IP, and Ethernet.DS Agile digital control system\nStrong analytical and problem-solving skills, with the ability to identify, explain, and resolve complex technical issues.\nCustomer-oriented mindset with excellent written, verbal, and interpersonal communication skills.\nAbility to manage multiple complex projects and priorities under demanding timelines.\nAbility to work independently, exercise sound technical judgment, and collaborate effectively with international stakeholders.\nKnowledge of cybersecurity, functional safety, FMEA/HAZOP, reliability, and quality metrics such as MTBF.\nWillingness to travel internationally, approximately 25% of the time.\nFluent English, both written and spoken.\nNice to Have\nExperience in digital substations and IEC 61850 engineering.\nExperience with Grid Automation or substation automation platforms such as DS Agile and associated products.\nDemonstrated experience in technical mentoring, coaching, and knowledge transfer.\nProven ability to influence and inspire technical teams without direct hierarchical responsibility.\nStrong combination of strategic thinking and hands-on technical execution.\nExperience with Lean / Six Sigma methodologies.\nExperience working in a global, multicultural engineering organization.\nThe Profile We Are Looking For\nWe are looking for a technically strong and customer-oriented engineering leader who enjoys solving complex problems, working across organizational boundaries, and sharing knowledge with others.\nYou are comfortable moving from high-level system architecture to detailed technical troubleshooting, from customer discussions to engineering design reviews, and from solving an individual project issue to turning the experience into a global best practice.\nIf you are passionate about Grid Automation, digital substations, power systems, and technical innovation, and want to have a global impact beyond individual projects, this role offers an opportunity to make a significant contribution to the future of our business and our customers.\nAdditional Information\nRelocation Assistance Provided: Yes","description_format":"text","description_chars":5204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Industrial Machinery","Wind Energy","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-09-24T10:39:50Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-09-24T18:57:49Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-customer-support-solutions-lead-engineer","json_url":"https://alion.io/job/ge-vernova-customer-support-solutions-lead-engineer.json","meta":{"generated_at":"2026-09-24T18:57:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}