{"id":2278091,"url":"https://alion.io/job/ge-vernova-pac-technical-support-engineering","title":"PAC Technical Support Engineering","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":430,"ghost_share":0,"stale_share":0.633,"repost_share":0.021,"time_to_fill_p50_days":17,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":53000,"period":"year","method":"role_seniority_country_cell","sample_n":29},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T05:59:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description Summary\nWe are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems.This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization.\nJob Description\nKey Responsibilities:\nProvide ongoing technical support and case management daily through phone, email, and other forms of communication.\nInvestigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome\nCollaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation.\nProvide recommendations to customer for upgrades of obsolete products\nMaintain accurate records in the quality management and customer relationship management tools (CRM)\nMaintain RMA status and documentation.\nIdentify training opportunities and assume ownership for self-development and training of others\nResponsible for monitoring and reporting on cases escalated through the entire GE process\nPrepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes\nMaintain a status record and update critical case report of open issues for all tier and severity type customer issues\nParticipate in product line meetings to present, update and drive resolution for open requests\nSchedule, lead and prepare customer case summary and metric reports for review with customers as required\nIdentify firmware issues on relays and diagnose with testing\nMaintain professional demeanor and interact at all levels of customer organization\nRequired Qualifications:\nAssociate's degree from an accredited college or university or equivalent experience\nMinimum of 1 year of relevant experience \nAbility and willingness to travel up to 25% of the time\nDesired Characteristics:\nMinimum 2 years of experience in power system protection and control\nConveys an understanding of industrial and utility protection, control and communications applications.\nFlexible to work on-call, after hours support or modified hours of work to support customer.\nExperience using GE Multilin Protection and Control products\nPower system automation and communication expertise\nProtection and control testing experience using secondary injection methods\nAbility to perform post fault power system fault analysis and recommend settings or application modifications\nHands on expertise in configuring and troubleshooting protection and control systems\nExperience configuring and troubleshooting 61850 based protection systems\nDemonstrates practical experience with protective relay settings, features and network communications\nWork efficiently without direct supervision\nStrong problem-solving skills\nFlexible and adaptable; open to change and modification of tasks\nAdditional Information\nRelocation Assistance Provided: No\n#LI-Remote - This is a remote position","description_format":"text","description_chars":3518,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Marine & Ocean Engineering","Artificial Intelligence","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-10-11T10:28:07Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:11:00Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-pac-technical-support-engineering","json_url":"https://alion.io/job/ge-vernova-pac-technical-support-engineering.json","meta":{"generated_at":"2026-10-12T06:11:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6165},"rest":"https://alion.io/mcp/rest/get_company?id=6165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fge-vernova-pac-technical-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fge-vernova-pac-technical-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fge-vernova-pac-technical-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ge-vernova-pac-technical-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fge-vernova-pac-technical-support-engineering"}]}