Services Specialist - Customer Service Management

Job Description Summary

Job Description

Key Responsibilities

• Responsible for all aspects of OTRprocess &tools, order bookings , revenue recognition reportingandcontinuousimprovement.

• Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects
• Own resolution of Technical issues in ERP, engaging and working with the DT team.

• Assist billing team with invoicing. Create cancel/rebill WF’s if needed (understand country specific rules for cancelling invoices and other relevant financial implications)- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations
• Support the SAP IBS process for billing internal orders and all related tasks
• Regional country Specific Tax invoicing support- point of contact with Tax Team and DT team
• Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business
• Support development of financial instruments on a project by projectbasis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager
• Generate PO requisitions to external suppliers and manage good receipts when necessary
• Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
• Understand revenue recognitionlag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates)
• Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks)
• Drive resolution with SM/ PM´s to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system
• Support orders booking , revenue recognition and billing process for Non-SAP countries as per process
• Support PM´s on project metrics to decrease unbilled and past due receivables - cash Management
• Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to time
• Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
• Ad hoc assignments as requested by Services or Project Management leaders

Required Qualifications

• Bachelor’s degree from an accredited university
• Minimum of 3 years of experience in SAP ERP systems or a related field/ system.
• Fluent English & Arabic (written & spoken).
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Minimum of 3 years of experience in Finance or /and operations support
• Project Builder module in SAP
• Strong oral and written communication skills.
• Prior experience in a financial background with P&L experience is preferred.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management operations support skills.

Additional Information

Relocation Assistance Provided: No