{"id":3525687,"url":"https://alion.io/job/ge-vernova-staff-end-user-support-engineer","title":"Staff End User Support Engineer","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":408,"ghost_share":0.005,"stale_share":0.672,"repost_share":0.032,"time_to_fill_p50_days":27,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rugby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":76},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T02:18:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description Summary\nBecome part of a winning team and help to deliver the Green Energy transition.The role leads the UK operational IT organisation, including infrastructure, end-user services, IT service management and the operation of UK-controlled Defence environments.\nWorking for the Digital Technology Director, the role will translate the UK technology strategy into a practical operating model, building the people, processes and technical capability required to support the growth of the UK business and its increasing Defence obligations.\nThe role will be central to moving the organisation from a predominantly traditional infrastructure environment toward a modern hybrid operating model, while maintaining the security, resilience and assurance required for UK Defence work.\nSecurity Clearance Note: Some aspects of this role may involve access to information or facilities requiring UK government Security Check (SC) clearance. Candidates who hold or have previously held SC clearance, or who are eligible to obtain it, are encouraged to apply. SC clearance requires sole British Nationality. If you are unsure whether this applies to your situation, please speak with the recruiter.\nJob Description\nKey Accountabilities\nIT Operations and Service Management\nLead day-to-day operation of the UK IT environment, ensuring services are secure, reliable and supportable.\nOwn IT service management across incident, problem, request, change, asset, configuration and service performance.\nEstablish clear service ownership, operational KPIs, service reviews and continuous improvement.\nImprove Joiner, Mover and Leaver processes and associated identity, access, device and application provisioning.\nDevelop effective escalation and support models across local teams, suppliers and corporate Centres of Excellence.\nEnsure operational processes are documented, repeatable and not dependent on individual knowledge.\nInfrastructure and End User Technology\nLead UK infrastructure, workplace and end-user technology operations.\nOwn the operational lifecycle of servers, storage, networks, endpoints, collaboration services and associated platforms.\nDevelop the capability required to support future hybrid-cloud adoption.\nBuild operational understanding and capability across Microsoft Azure, Azure Virtual Desktop, modern endpoint management, infrastructure as code, automation, identity and access management, monitoring and observability, backup and cyber recovery, disaster recovery and operational resilience.\nEnsure infrastructure standards support both commercial and Defence requirements.\nUK Defence Enclave\nOperate and mature the UK-controlled Defence technology environment.\nEnsure appropriate access, support, change and operational controls are maintained for restricted environments.\nEstablish effective interfaces between the UK enclave, wider business systems and corporate technology services.\nWork closely with Cyber Security and Information Security to maintain appropriate technical and operational controls.\nEnsure the environment remains supportable as Defence demand and data sensitivity increase.\nCyber, Assurance and Resilience\nWork with Cyber Security and Information Security leads to ensure operational IT supports the required Defence assurance model.\nSupport achievement and maintenance of Cyber Essentials Plus, CSM v4 requirements, Defence Cyber Certification from L0 through the required target level, and relevant contractual and customer security obligations.\n Ensure technical evidence, operational processes and controls can be demonstrated during audit and assurance activity.\nDevelop and exercise disaster-recovery, cyber-recovery and business-resilience capabilities.\nReduce single points of failure across technology, process and people.\nOrganisation and Capability Development\nBuild and lead a scalable UK IT operations organisation as the business grows.\nDefine clear team structures, accountabilities and career paths.\nDevelop capability internally rather than relying indefinitely on professional services or individual technical specialists.\nIdentify skills gaps and establish training and succession plans.\nCreate a culture of ownership, operational discipline and continuous improvement.\nManage a blended environment of employees, contractors and strategic partners.\nDelivery of Technology Strategy\nTranslate strategic direction set by the Digital Technology Director into executable operational plans.\nPrepare the operational organisation for major technology changes including cloud adoption, modern workplace, infrastructure modernisation and changes to corporate applications.\nEnsure new solutions have an appropriate support model before entering production.\nContribute operational requirements and non-functional requirements into architecture and project decisions.\nSupport major programmes including ERP, MES, PLM, PPM, Field Service and associated infrastructure changes where operational readiness is required.\nCorporate and Supplier Integration\nWork effectively with global Centres of Excellence where corporate platforms and services can meet UK requirements.\nEnsure local requirements and Defence constraints are understood and appropriately represented within corporate services.\nManage third-party operational suppliers and ensure clear accountability for performance and outcomes.\nChallenge suppliers and corporate services where they do not meet UK operational, security or service requirements.\nEnsure knowledge and operational capability remain within the UK organisation.\nLeadership Scope\nThe role will have responsibility for a growing multidisciplinary operational organisation covering areas such as:\nIT Service Management\nService Desk / End User Support\nInfrastructure Operations\nNetworks\nCloud / Platform Operations\nWorkplace / Endpoint\nIdentity and Access\nDefence Enclave Operations\nOperational supplier management\nInitial organisational scope will evolve as the UK operating model matures, with the team expected to scale in line with business and Defence growth.\nEssential Experience\nSignificant experience leading IT operations, infrastructure or service-management teams.\nExperience managing multidisciplinary IT teams and third-party suppliers.\nAn advanced understanding of enterprise infrastructure, networking, endpoint, identity and workplace technologies.\nExperience operating in regulated, controlled or security-sensitive environments (UK MoD).\nProven IT service-management discipline and experience improving operational processes.\nExperience building teams, developing capability and introducing clearer operational accountability.\nDemonstrable experience of disaster recovery, resilience, backup and operational risk management.\nGood understanding of modern Microsoft infrastructure and cloud technologies.\nExperience working with Cyber Security and Information Security functions.\nAbility to translate strategic technology direction into practical operational delivery.\nDefence Requirements\nExisting UK security clearance or the ability to obtain the required clearance.\nExperience working within UK Defence, government, nuclear, critical national infrastructure or an equivalently controlled environment would be highly advantageous.\nUnderstanding of UK Defence assurance expectations including Cyber Essentials Plus, CSM/DCC and secure information-handling environments is desirable.\nDesired Experience\nMicrosoft Azure and hybrid-cloud environments.\nAzure Virtual Desktop.\nInfrastructure as code and infrastructure automation.\nModern identity and endpoint-management technologies.\nCyber-recovery and clean-room recovery concepts.\nEnterprise monitoring and observability.\nExperience transitioning services from project delivery into BAU operation.\nExperience building an IT organisation during significant business growth or transformation.\nLeadership Characteristics\nComfortable building structure where maturity is still developing.\nCombines operational discipline with pragmatism.\nPrepared to challenge poor processes rather than simply perpetuate them.\nComfortable working in an environment of significant change.\nDevelops people rather than becoming the technical answer to every problem.\nCommunicates effectively with technical teams, suppliers and senior business stakeholders.\nComfortable taking strategic direction and converting it into operational delivery.\nUnderstands when global standards should be adopted and when UK requirements require a different approach.\nSecurity Clearance Note: Some aspects of this role may involve access to information or facilities requiring UK government Security Check (SC) clearance. Candidates who hold or have previously held SC clearance, or who are eligible to obtain it, are encouraged to apply. SC clearance requires sole British Nationality. If you are unsure whether this applies to your situation, please speak with the recruiter.\nAdditional Information\nRelocation Assistance Provided: Yes\nCandidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.","description_format":"text","description_chars":9297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Cybersecurity","Hydroelectric","Industrial Machinery","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-10-30T13:58:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Graduate Trainee, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-staff-end-user-support-engineer","json_url":"https://alion.io/job/ge-vernova-staff-end-user-support-engineer.json","meta":{"generated_at":"2026-11-03T10:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6165},"rest":"https://alion.io/mcp/rest/get_company?id=6165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fge-vernova-staff-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fge-vernova-staff-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fge-vernova-staff-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ge-vernova-staff-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fge-vernova-staff-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3525687}},{"tool":"search_jobs","arguments":{"company":"gevernova.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3525687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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