{"id":167418,"url":"https://alion.io/job/ge-vernova-technical-support-engineerl4","title":"Technical Support Engineer/L4","company":{"id":6165,"name":"GE Vernova","domain":"gevernova.com","url":"https://alion.io/company/ge-vernova","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":471,"ghost_share":0,"stale_share":0.662,"repost_share":0.019,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Khobar, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GPG","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-15T21:10:09Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Job Description Summary\nThis role can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).\nJob Description\n Key Responsibilities\nSnag list technical clearance upon System Project delivery to the client, until project close\nClassification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs\nLaise with Project manager for the missing Hardware,\nMinor configuration correction shall be done at site, and for major coordinate with Engineering team\nTickets and Bugs - Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets\nResponsible for customer support in all DCS related issues towards external and internal customers\nBusiness opportunities creation from installed base\nPractical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems\nHands on experience of DCS systems configurations, database creation, testing & commissioning\nFunctional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.\nDCS System Troubleshooting experience.\nCollect necessary information (logs, traces…) for further investigation.\nProvide full IEC61850 communication support for GE IEDs configuration with GE/non-GE DCS systems\nCreation of L3 cases and follow up with COE\nOwn the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.\nA job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.\nHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market\nUses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.\nActs as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.\nRequired Qualifications\nDegree in Electrical, Electronics Engineering, or related discipline\nMinimum 5 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols\n\nThe legal right to work in KSA without company sponsorship or time restriction\n\nRequired Characteristics\nAbility to discuss and communicate with all stakeholders internal/ external.\nAbility to define problems, collect relevant data, establish facts and draw valid conclusions.\nStrong Knowledge of GE / ALSTOM DCS System\nKnowledge of Arabic language\nAutonomously perform System database configuration\nAutonomously perform DCS testing and commissioning and snag clearance\nAbility to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views\nComprehensive understanding of Substation operation and processes\nComprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols\nAbility to quickly understand and correct problems on site and drive correction actions/processes.\nKSA Car Driving license - Expected travels withing Kingdom\nAdditional Information\nRelocation Assistance Provided: No","description_format":"text","description_chars":4466,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false}]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Industrial Machinery","Wind Energy","Smart Grid","Nuclear Engineering"],"lifecycle":[{"event":"open","at":"2026-08-10T00:00:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.28,"age_days":67,"expected_fill_days":16,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ge-vernova-technical-support-engineerl4","json_url":"https://alion.io/job/ge-vernova-technical-support-engineerl4.json","meta":{"generated_at":"2026-10-16T22:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6165},"rest":"https://alion.io/mcp/rest/get_company?id=6165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fge-vernova-technical-support-engineerl4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fge-vernova-technical-support-engineerl4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fge-vernova-technical-support-engineerl4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ge-vernova-technical-support-engineerl4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fge-vernova-technical-support-engineerl4"}]}