{"id":3892229,"url":"https://alion.io/job/gea-customer-service-representative-order-management-experience-req-","title":"Customer Service Representative - Order Management Experience Req.","company":{"id":1788131,"name":"GEA","domain":"gea.com","url":"https://alion.io/company/gea-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":77,"ghost_share":0,"stale_share":0.688,"repost_share":0.013,"time_to_fill_p50_days":38,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:53:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T13:52:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.Responsibilities / Tasks\nStart strong - Medical, dental, and vision coverage begins on your first day\n\nRecharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore\n\nInvest in your future - A 7% 401(k) employer match helps grow your retirement savings faster\n\nKeep learning - Take advantage of tuition reimbursement to further your education or skillset\n\nLive well - Our wellness incentive program rewards healthy habits\n\nGet support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance\n\nSave smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses\n\nGEA Group, located in Frisco, TX, is seeking a customer-focused and detail-oriented Customer Service Representative (Back Office Process) to support order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment. This role is responsible for processing quotes and orders, managing returns and warranties, coordinating with internal teams, and ensuring an exceptional customer experience throughout the order lifecycle.\nResponsibilities:\nCustomer Support\nRespond promptly and professionally to customer inquiries via phone, email, and customer portals.\n\nManage incoming requests through shared inboxes and route inquiries to the appropriate teams.\n\nProvide order status updates, tracking information, and delivery confirmations.\n\nQuote & Order Processing\nCreate customer quotations and sales orders within CRM and SAP systems.\n\nProcess orders, invoices, returns, and warranty claims accurately and efficiently.\n\nMaintain customer records and support customer portal administration.\n\nSpare Parts & Logistics Support\nSupport spare parts inquiries and order management.\n\nMonitor order fulfillment, backorders, and shipment tracking.\n\nCalculate freight charges and coordinate shipping requirements.\n\nWork with warehouses, factories, and logistics providers to support timely deliveries.\n\nRMA & Warranty Administration\nProcess Return Material Authorizations (RMAs) and warranty requests.\n\nMonitor open RMAs and communicate status updates to customers.\n\nCross-Functional Collaboration\nPartner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve customer issues and support business objectives.\n\nAssist with special projects and other duties as assigned.\n\nYour Profile / Qualifications\nHigh School Diploma, GED, or equivalent required. Associate's degree in Business preferred.\n\n2+ years of customer service, sales support, or order management experience preferred.\n\nProficiency in Microsoft Office (Outlook, Excel, Word, Teams) required.\n\nExperience with SAP, CRM systems, or similar ERP platforms preferred.\n\nStrong organizational, communication, and problem-solving skills.\n\nAbility to manage multiple priorities while maintaining accuracy and attention to detail.\n\nStrong customer-service mindset with a sense of urgency and accountability.\n\nThe typical base pay range for this position at the start of employment is expected to be between $23.11 - $28.83 per hour. GEA Group has different base pay ranges for different work locations within the United States.\nThe pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.\nPlease note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.\nGEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.\nDid we spark your interest?\nThen please click apply above to access our guided application process.","description_format":"text","description_chars":4927,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Technology","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-06T21:53:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":99643,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/gea-customer-service-representative-order-management-experience-req-","json_url":"https://alion.io/job/gea-customer-service-representative-order-management-experience-req-.json","meta":{"generated_at":"2026-11-12T17:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788131},"rest":"https://alion.io/mcp/rest/get_company?id=1788131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgea-customer-service-representative-order-management-experience-req-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgea-customer-service-representative-order-management-experience-req-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgea-customer-service-representative-order-management-experience-req-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gea-customer-service-representative-order-management-experience-req-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgea-customer-service-representative-order-management-experience-req-"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3892229}},{"tool":"search_jobs","arguments":{"company":"gea.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3892229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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