Service Engineer - Medan

Responsibilities / Tasks

Technical Service & Troubleshooting

• Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers.
• Perform preventive maintenance, corrective maintenance, and emergency breakdown support.
• Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures.
• Support equipment installation, commissioning, start-up, and performance optimization.
• Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities.
• Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems.
• Ensure equipment operates according to OEM specifications and customer requirements.

Customer Support

• Provide technical consultation and training to customers' maintenance and operational teams.
• Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements.
• Build and maintain strong relationships with customers to ensure high levels of service satisfaction.
• Respond promptly to customer service calls and emergency breakdown requests.

Planning & Documentation

• Plan and execute field service activities efficiently and safely.
• Identify spare parts requirements and support quotations for service activities.
• Maintain accurate service records and documentation.
• Ensure compliance with company quality, safety, and environmental standards.

Health, Safety & Compliance

• Adhere to company HSE policies and site safety regulations.
• Conduct risk assessments before performing service work.
• Ensure safe execution of mechanical and electrical troubleshooting activities.

Your Profile / Qualifications

Education

• Bachelor's Degree or Diploma in: Mechanical Engineering Mechatronics Engineering Electrical Engineering Automation Engineering or related technical disciplines

Experience

• Minimum 3-5 years of field service experience in industrial equipment, preferably: Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries

Technical Competencies

• Strong mechanical troubleshooting skills involving rotating equipment.
• Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems.
• Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems.
• Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams.
• Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques.
• Experience in commissioning and start-up activities is highly preferred.

Personal Attributes

• Strong analytical and problem-solving skills.
• Customer-oriented with excellent communication skills.
• Ability to work independently and manage field service assignments.
• Willingness to travel extensively across Sumatra and other regions when required.
• Fluent in Bahasa Indonesia and basic English communication skills.

Key Performance Indicators (KPIs)

• Service response time
• First-time fix rate
• Equipment uptime improvement
• Customer satisfaction
• Service quality and safety compliance
• Preventive maintenance completion rate

Did we spark your interest?

Then please click apply above to access our guided application process.