{"id":3892228,"url":"https://alion.io/job/gea-service-manager","title":"Service Manager","company":{"id":1788131,"name":"GEA","domain":"gea.com","url":"https://alion.io/company/gea-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":77,"ghost_share":0,"stale_share":0.688,"repost_share":0.013,"time_to_fill_p50_days":38,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:53:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T05:34:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"GEA is one of the world’s leading system suppliers to the food, beverage and pharmaceutical industries. Our extensive portfolio spans machinery and complete plants, advanced process technologies, components and a full range of services. Driven by a strong sense of purpose, our more than 18,000 employees worldwide are committed to improving the sustainability and efficiency of production processes across the globe.GEA - Did you know?\nEvery third chicken nugget produced worldwide is made using GEA equipment\nOne in three instant coffee production lines is installed by GEA\nOne quarter of all processed milk is produced using GEA systems\nNearly every second litre of beer is made with GEA technology\nOne third of all polymer producers rely on GEA drying technology\nGEA emission control systems help prevent almost two million tonnes of pollutants each year\nHalf of the world’s container ships operate with GEA marine equipment\n• GEA industrial heating and refrigeration solutions are used across almost every industry we serve\nResponsibilities / Tasks\nGEA is looking to appoint a Service Manager to lead and further develop an already successful service team of 14 within the Food & Healthcare Technologies division. The Service Manager will shape and drive the company’s service strategy, strengthen GEA’s established service ethos, and deliver sustained budget growth in 2027 and beyond.\nReporting to the Director of Service and Projects, the Service Manager will be responsible for defining GEA’s future service strategy and inspiring the team to deliver exceptional service performance alongside strong commercial growth aligned with company objectives. Passionate about service excellence at every touchpoint, the Service Manager will continue to develop and expand the team, establish clear service benchmarks, and identify opportunities to unlock incremental commercial value across both new and existing customers.\nThe successful candidate will be skilled in building strong, collaborative relationships with direct reports, cross-functional colleagues, customers and suppliers. Leading by example, the Service Manager will demonstrate GEA’s commitment to long-term customer partnerships, combining product excellence with consistently high levels of customer satisfaction.\nTechnical Leadership\nSet the benchmark and clear expectations for service delivery standards across GEA.\nGuide and support the service team in all aspects of service delivery, including customer escalations and breakdown management.\nBuild strong, consistent relationships with customers, ensuring open communication, SLA compliance, and swift resolution of service issues.\nAct as the senior point of contact for customers for service activities or escalated matters.\nWork closely with the service sales team to ensure technical and financial scopes are feasible, accurate, and aligned with customer needs.\nOperational & Service Management\nEnsure all site issues are accurately logged and documented to enable timely and effective resolution by the service team.\nProactively identify incremental commercial opportunities within the existing customer base.\nOversee service department work scheduling and coordination (including skill matching) to maintain consistently high customer quality standards.\nProvide on-site supervision of field service engineers where required.\nEnsure job costs remain within budget and escalate unforeseen issues to the Service Director.\nDevelop and implement tools, processes, and systems to improve resource utilisation and highlight capacity gaps.\nEnsure the service team fully understands GEA’s products, processes, and procedures and consistently represents the company professionally.\nLiaise with the QSHE team to ensure engineers receive regular updates on health and safety requirements and apply these consistently in the field.\nProactively facilitate collaboration and problem-solving across internal and external stakeholders.\nMaintain strong working relationships with manufacturing centres and stay informed about product developments and innovations.\nWork closely with sales, project, and service colleagues to ensure high levels of customer satisfaction throughout the service lifecycle.\nGovernance & Reporting\nProvide customers with timely and informative progress updates.\nDevelop and maintain a tracking and reporting system to monitor service delivery performance and customer satisfaction.\nDeliver regular service performance reports and supporting narrative to senior management.\nTeam Leadership & Development\nEncourage, motivate, and support the service team, role-modelling GEA values and behaviours.\nIdentify individual development needs and create tailored progression plans and goals.\nBuild strong team morale, recognising achievements and reinforcing high performance.\nLead the annual performance review process and support continuous professional development.\nFoster a collaborative, supportive, and ideas-driven team environment.\nYour Profile / Qualifications\nDesired Character Traits\nPassionate about delivering consistent service excellence across the team.\nCommercially astute, with a strong drive to identify and unlock incremental service opportunities with customers.\nSkilled in building high-performing service teams aligned to a clear service ethos.\nConfident and articulate when communicating with all audiences, with a strong ability to resolve challenges and drive collaboration.\nA strong and engaging people leader; effective at setting expectations, motivating team members, and inspiring high performance.\nSkilled at building multi-level relationships with internal colleagues and customers.\nRequirements\nExtensive experience and a proven track record in service leadership, ideally within the food industry.\nBackground in engineering and capital equipment.\nPassionate about building long-term customer relationships and identifying new service opportunities.\nCommitted to engaging, inspiring, and developing team members to help them thrive within the GEA culture.\nSignificant experience collaborating across internal departments to develop service solutions aligned with customer needs.\nPrimarily field-based with extensive travel across the UK; 1-2 days per week required at GEA HQ (Milton Keynes).\nAble and willing to travel to customer sites across the UK as business needs dictate.\nDid we spark your interest?\nThen please click apply above to access our guided application process.","description_format":"text","description_chars":6441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Technology","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-06T21:53:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/gea-service-manager","json_url":"https://alion.io/job/gea-service-manager.json","meta":{"generated_at":"2026-11-08T05:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788131},"rest":"https://alion.io/mcp/rest/get_company?id=1788131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgea-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgea-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgea-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gea-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgea-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3892228}},{"tool":"search_jobs","arguments":{"company":"gea.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3892228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}