{"id":2929771,"url":"https://alion.io/job/gea-service-sales-engineer-2","title":"Service Sales Engineer","company":{"id":1788131,"name":"GEA","domain":"gea.com","url":"https://alion.io/company/gea-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":84,"ghost_share":0,"stale_share":0.798,"repost_share":0.012,"time_to_fill_p50_days":35,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:25:08Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T21:53:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Service Sales Engineer is responsible for driving aftermarket service growth by developing strong customer relationships, identifying service opportunities, and promoting value-added service solutions. This role plays a key part in maximizing customer uptime, equipment reliability, and operational efficiency through the sale of spare parts, repairs, service agreements, upgrades, and other lifecycle services.Responsibilities / Tasks\nService Sales & Business Development\nAchieve and exceed assigned service sales targets and KPIs, including order intake, sales revenue, gross margin, receivables, and customer coverage.\nPromote and sell GEA's service portfolio, including Preventive Maintenance Services Spare Parts Packages Repairs and Refurbishment Solutions Service Level Agreements (SLAs) Post-Commissioning Training Plant Health Checks Equipment Upgrades and Modernization Projects\nIdentify new business opportunities within the installed customer base and develop strategies to maximize aftermarket revenue.\nPrepare and follow up on quotations, commercial proposals, and service agreements.\nCustomer Relationship Management\nBuild and maintain strong relationships with customers through regular site visits and proactive engagement.\nUnderstand customer operational challenges and recommend appropriate service solutions to improve equipment performance and reliability.\nAct as a trusted advisor by providing technical and commercial support throughout the customer lifecycle.\nEnsure high levels of customer satisfaction and long-term customer retention.\nSpare Parts & Lifecycle Management\nAnalyze equipment condition, maintenance schedules, and spare parts consumption trends to identify sales opportunities.\nSupport customers in optimizing spare parts inventory and maintenance planning to minimize operational risks and downtime.\nCollaborate with internal teams to ensure timely availability and delivery of spare parts and service solutions.\nCross-Functional Collaboration\nWork closely with Supply Chain, Engineering, Technical Support, Service Operations, and Field Service teams to deliver high-quality customer support and execution.\nCoordinate internal resources to ensure customer requirements are addressed efficiently and professionally.\nProvide market intelligence and customer feedback to support continuous business improvement.\nReporting & Administration\nMaintain accurate records of customer interactions, sales activities, opportunities, and forecasts within CRM and ERP systems.\nMonitor account receivables and support collection activities when required.\nRegularly report sales performance, pipeline status, and business opportunities to management.\nYour Profile / Qualifications\nProfile & Qualification\nEducation\nBachelor's Degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics, Chemical, or related disciplines).\nExperience\nExperience in technical sales, service sales, aftermarket sales, maintenance services, or industrial equipment environments is preferred.\nFresh graduates with strong commercial aptitude and customer-facing potential are encouraged to apply.\nSkills & Competencies\nCommercial & Customer Focus\nStrong passion for sales and achieving business targets.\nCustomer-oriented with excellent relationship-building capabilities.\nAbility to identify customer needs and translate them into value-added service solutions.\nTechnical & Systems Skills\nAbility to quickly learn ERP and CRM systems used for order processing and sales management.\nProficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.\nBasic understanding of industrial equipment maintenance and lifecycle services is an advantage.\nCommunication & Personal Effectiveness\nStrong communication, presentation, and interpersonal skills.\nConfident in engaging with customers at various organizational levels.\nSelf-motivated, proactive, and results driven.\nStrong problem-solving skills and attention to detail.\nAbility to work independently while collaborating effectively within a team environment.\nLanguage Requirements\nGood command of English and Bahasa Indonesia, both written and spoken.\nOther Requirements\nWillingness to travel regularly to customer sites across Indonesia.\nPossession of a valid driver's license is an advantage.\nKey Competencies\nCustomer Focus\nConsultative Selling\nRelationship Management\nBusiness Development\nNegotiation & Influencing\nTeamwork & Collaboration\nPlanning & Organization\nResults Orientation\nProblem Solving\nService Excellence\nAt GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.\nDid we spark your interest?\nThen please click apply above to access our guided application process.","description_format":"text","description_chars":4828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Indonesian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Grains, Cereals & Pasta","Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-20T14:25:08Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/gea-service-sales-engineer-2","json_url":"https://alion.io/job/gea-service-sales-engineer-2.json","meta":{"generated_at":"2026-10-26T23:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788131},"rest":"https://alion.io/mcp/rest/get_company?id=1788131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgea-service-sales-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgea-service-sales-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgea-service-sales-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gea-service-sales-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgea-service-sales-engineer-2"}]}