{"id":3397913,"url":"https://alion.io/job/gea-service-sales-engineer-3","title":"Service Sales Engineer","company":{"id":1788131,"name":"GEA","domain":"gea.com","url":"https://alion.io/company/gea-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":79,"ghost_share":0,"stale_share":0.759,"repost_share":0.013,"time_to_fill_p50_days":37,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T13:12:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T13:38:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking a dynamic and technically competent Service Sales Engineer - Heating & Refrigeration Solutions to drive service business growth across our installed customer base and new accounts in Indonesia. The successful candidate will be responsible for promoting service agreements, maintenance contracts, upgrades, modernization projects, spare parts, and technical solutions for industrial heating and refrigeration systems.This role combines technical expertise with consultative sales skills to support customers in maximizing equipment reliability, efficiency, and performance.\nResponsibilities / Tasks\nSales & Business Development\nDevelop and execute service sales strategies to achieve revenue and profitability targets.\nIdentify and pursue new business opportunities within industrial refrigeration and heating markets.\nPromote preventive maintenance agreements, inspections, spare parts, retrofits, upgrades, and repair services.\nBuild and maintain strong relationships with customers, consultants, contractors, and end-users.\nConduct customer visits, technical presentations, and solution discussions.\nPrepare commercial proposals, quotations, and service contract negotiations.\nManage sales pipeline and provide accurate forecasts through CRM tools.\nTechnical Support & Solution Selling\nAssess customer equipment and operational challenges to recommend appropriate service solutions.\nCollaborate with service engineers and technical teams to develop tailored maintenance and upgrade proposals.\nSupport troubleshooting discussions and identify opportunities for service improvements.\nAdvise customers on energy efficiency, system optimization, reliability enhancement, and lifecycle extension initiatives.\nCustomer Relationship Management\nEnsure high levels of customer satisfaction through proactive communication and follow-up.\nAct as the primary commercial contact for service-related opportunities.\nMonitor customer needs and market trends to identify growth opportunities.\nMarket Intelligence\nTrack competitor activities and market developments within the heating and refrigeration industry.\nIdentify emerging technologies and customer requirements to strengthen market positioning.\nYour Profile / Qualifications\nEducation\nDiploma or Bachelor’s Degree in: Mechanical Engineering Refrigeration Engineering HVAC Engineering Related technical disciplines\nExperience\nMinimum 2 years of experience in: Industrial Refrigeration Systems HVAC/Refrigeration Service Sales Technical Sales Engineering Aftermarket or Service Business Development\nTechnical Knowledge\nUnderstanding of industrial refrigeration systems, compressors, condensers, evaporators, heat exchangers, and related equipment.\nKnowledge of heating systems, thermal processes, and energy-efficient solutions is an advantage.\nAbility to read and interpret technical drawings, system layouts, and equipment specifications.\nExperience preparing technical and commercial proposals.\nCompetencies\nStrong consultative and solution-selling skills.\nExcellent communication and presentation abilities.\nCustomer-focused with strong relationship-building skills.\nCommercial mindset with negotiation and influencing capabilities.\nSelf-driven, proactive, and results-oriented.\nWillingness to travel within Indonesia as required.\nAt GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.\nDid we spark your interest?\nThen please click apply above to access our guided application process.","description_format":"text","description_chars":3599,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Grains, Cereals & Pasta","Industrial Machinery","HVAC & 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