{"id":1439789,"url":"https://alion.io/job/gea-service-support-back-office","title":"Service Support, Back Office","company":{"id":1788131,"name":"GEA","domain":"gea.com","url":"https://alion.io/company/gea-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":85,"ghost_share":0,"stale_share":0.776,"repost_share":0.012,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-27T18:28:49Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"We are looking for a detail-oriented and customer-focused Service Support Executive (Back Office) to support our sales and service operations. This role plays a critical part in ensuring smooth order processing, accurate documentation, and seamless coordination between customers and internal teams. The ideal candidate is highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment.Responsibilities / Tasks\nResponsibilities:\nPrepare and process sales quotations, proposals, and contracts.\nMaintain and update customer records and sales data in CRM and ERP systems (e.g., SAP).\nTrack and follow up on sales orders, delivery schedules, and invoicing.\nAct as a liaison between customers and internal departments (logistics, finance, service).\nRespond to customer inquiries and provide timely updates on order status.\nEnsure all sales documentation is complete, accurate, and properly filed.\nGenerate regular sales reports and assist in sales forecasting and budgeting.\nCoordinate with various departments to ensure seamless operations.\nSupport the sales team with travel arrangements, meeting coordination, and event planning.\nAssist in organizing customer visits, product demos, and exhibitions.\nOther tasks assigned by Line Manager\nYour Profile / Qualifications\nRequirements\nMinimum 2 years of experience in Sales Administration, Customer Service, Service Support, or a related role.\nExperience working in an engineering, industrial, manufacturing, or technical business environment is preferred.\nStrong attention to detail, accuracy, and accountability in handling documentation and processes.\nProven ability to prioritize tasks and manage multiple responsibilities effectively.\nCustomer-oriented mindset with excellent problem-solving skills.\nSkills & Competencies\nProficient in Microsoft Office applications (Excel, Word, PowerPoint).\n\nFamiliarity with ERP and CRM systems; SAP knowledge is an advantage.\nStrong verbal and written communication skills in English and Vietnamese.\nExcellent organizational, coordination, and interpersonal skills.\nProactive, detail-oriented, and able to work independently as well as collaboratively within a team.\nPositive attitude with a strong commitment to customer satisfaction and operational excellence.\nDid we spark your interest?\nThen please click apply above to access our guided application process.","description_format":"text","description_chars":2380,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Health Care","Food Technology"],"lifecycle":[{"event":"open","at":"2026-09-29T04:33:43Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.414,"p_room":0.44,"age_days":50,"expected_fill_days":35,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/gea-service-support-back-office","json_url":"https://alion.io/job/gea-service-support-back-office.json","meta":{"generated_at":"2026-10-27T19:37:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788131},"rest":"https://alion.io/mcp/rest/get_company?id=1788131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgea-service-support-back-office"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgea-service-support-back-office"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgea-service-support-back-office"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gea-service-support-back-office\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgea-service-support-back-office"}]}