Senior Customer Support Representative

Job Description Summary

The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an interface between the site and the assigned customers globally.

Job Description

Essential Responsibilities:

As the Customer Support Representative, you will:

• Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.
• Relationship development to build trust with customer base to provide a consultative approach to customer engagement.
• Provide effective customer service and understand customer needs.
• Work in conjunction with Customer Program Managers/Sales Directors to service and manage order processing/entry and resolution of any issues, including customer portal alignment and maintenance as required.
• Interact with internal organizations to effectively resolve customer issues on a proactive basis.
• Prepare, review, and submit quotes to customers as required.
• Support Lean process improvement initiatives including standard work development/ maintenance and participate in associated projects.
• Provide timely resolution on:
  • Customer order processing
  • Customer inquiries
  • Customer order tracking / reporting
  • RFQ (Request for Quote) submittals and status
  • Short flows (expedites)
  • AOG / Spares
  • A/R Disputes

Minimum Qualifications:

Associate’s degree or High School Diploma / GED from an accredited school or institution.

Desired Characteristics & Experience:

• Minimum 4 years’ experience as a consultative customer support professional.
• Business degree from an accredited university or college
• Experience in Customer Purchase Order Review/Entry and Fulfillment.
• Strong customer facing support background and experience in the day to day management of a defined customer account base.
• Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.
• Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
• Effective communication skills, both verbally and written
• Strong team player with experience integrating across various organizations
• Effective planning / organization and project management skills
• Strong background in Contract review, administration and flow down
• Strong understanding of MRP / ERP concepts
• Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
• Experience working Lean process improvements.
• Detail oriented, organized, self-motivated, assertive, and able to work in a team environment

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: No