{"id":1407924,"url":"https://alion.io/job/gearset-customer-success-manager-mm","title":"Customer Success Manager - MM","company":{"id":1841198,"name":"Gearset","domain":"gearset.com","url":"https://alion.io/company/gearset-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-04T12:25:40Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-30T15:47:31Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"At Gearset, Customer Success is part of our wider Customer Growth team. You’ll work alongside Account Managers, CSMs, DevOps Architects and others with a shared goal: understand what our customers need, deliver a great experience, and help them get lasting value from Gearset.\nAs a Mid-Market Customer Success Manager, you’ll build trusted relationships with some of our largest customers, helping them achieve their goals with Gearset while supporting retention and sustainable account growth.\nYou don’t need to be a Salesforce DevOps expert from day one. We’ll support you with industry-recognised training and plenty of opportunities to build your technical knowledge as you grow in the role.\nWhat's the opportunity for a Customer Success Manager - MM at Gearset?\nYou’ll work with some of the world’s largest and most recognisable organisations, helping them get long-term value from Gearset.\n\nYou'll own a portfolio of 80-100 customers, prioritising your time where it can have the biggest impact\n\nYou'll use product usage data and account signals to understand where customers are getting value, where they're not, and what to do about it.\n\nYou’ll take ownership of renewal outcomes across your portfolio, spotting risks early and working with customers to keep them on track.\n\nYou’ll work closely with Account Managers to identify and qualify opportunities where Gearset can support customers further.\n\nYou’ll build a strong understanding of your customers, from their technical challenges to their wider business priorities.\n\nYou’ll work towards a growth target that reflects the commercial impact of strong customer relationships.\n\nYou'll advocate internally, working with Support, Product and Renewal Managers, pulling in the right people to get customers to a good outcome.\n\nYou’ll collaborate with other CSMs to improve how we work, test new approaches and find better ways to deliver value for customers.\n\nYou’ll join a supportive team where feedback, learning and sharing what works are part of how we get better together.\n\nWhat you'll achieve\nHelp your customers get consistent, long-term value from Gearset, supporting strong retention across your portfolio.\n\nBuild trusted relationships with the people who use Gearset day to day, as well as senior stakeholders and decision-makers.\n\nOwn renewal outcomes, understanding what matters to each customer and addressing risks before they become blockers.\n\nRecognise when a customer could benefit from more of Gearset and work with Account Managers to explore the opportunity.\n\nUnderstand the signs that a customer may be at risk and work collaboratively to get things back on track.\n\nKeep a clear, current picture of every account, so risks and opportunities are visible and there’s a clear plan of action in place.\n\nRepresent your customers internally, making sure their experiences and feedback help us improve how we support them.\n\nDevelop your knowledge of Salesforce DevOps so you can have useful, credible conversations with technical teams.\n\nAbout you\nYou have experience in Customer Success or Account Management, where you've been accountable for retention, growth and customer outcomes.\n\nYou’re comfortable learning technical concepts and explaining them clearly to people with different levels of technical knowledge.\n\nYou take the time to understand what customers are trying to achieve, identify risks and opportunities, and find practical ways forward.\n\nYou can build effective, long-term relationships with a range of people, from technical users to senior stakeholders.\n\nYou're organised and detail oriented, keeping track of commitments and next steps across a large portfolio so nothing slips.\n\nNice to haves\nExperience working with technical audiences, for example developers, admins, release managers.\n\nExperience using product usage data to prioritise a portfolio.\n\nBenefits (the stuff you'd expect!)\nThis is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 1-2 days a week in the office).\n\nYou’ll be supporting US customers, so you’ll need some flexibility to work across different time zones. Our flexible working policy helps balance this, giving you the freedom to adjust your start and finish times when needed.\n\nGenerous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year\n\nTop end hardware provided\n\nOpportunity to join our Long Term Incentive Plan\n\nFree lunch in the office\n\n25 days holiday plus bank holidays (with the option to buy an extra 5 each year)\n\nCompany Pension Plan (matching up to 5%)\n\nBupa health care\n\nEnhanced family leave from day 1, including 26 weeks full maternity/adoption pay, OTE-inclusive\n\nBupa Menopause Plan offering specialist consultations and support\n\nLife Insurance & critical illness cover\n\nDiscounted gym membership, as well as a range of health and wellness benefits","description_format":"text","description_chars":4956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Ticketing","DevOps & Platform Engineering"],"lifecycle":[{"event":"open","at":"2026-09-28T18:34:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-30T06:20:16+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.745,"p_room":0.75,"age_days":55,"expected_fill_days":75,"reasons":["conf:2","win:late"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/gearset-customer-success-manager-mm","json_url":"https://alion.io/job/gearset-customer-success-manager-mm.json","meta":{"generated_at":"2026-10-30T17:48:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1841198},"rest":"https://alion.io/mcp/rest/get_company?id=1841198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgearset-customer-success-manager-mm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgearset-customer-success-manager-mm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgearset-customer-success-manager-mm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gearset-customer-success-manager-mm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgearset-customer-success-manager-mm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1407924}},{"tool":"search_jobs","arguments":{"company":"gearset.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1407924},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}