Customer Service Representative - Nicaragua

About Us

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations-integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance

Job Overview

We are looking for a motivated and bilingual Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

Responsibilities

• Handle inbound customer calls in a professional and friendly manner.
• Assist customers with questions, requests, and concerns.
• Provide accurate information and appropriate solutions based on customer needs.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly and professionally in both English and Spanish.
• Document customer interactions and relevant information accurately.
• Follow company procedures, guidelines, and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a customer-focused approach throughout every interaction.

Requirements

• Fluent in English and Spanish, both written and spoken.
• Excellent communication and active listening skills.
• Strong customer service and problem-solving skills.
• Comfortable handling inbound customer calls.
• Ability to remain professional and patient when assisting customers.
• Good grammar and attention to detail.
• Ability to work independently in a remote environment.
• Own computer and headset.
• Reliable internet connection and a quiet, professional workspace at home.
• Schedule flexibility.
• Previous customer service experience is preferred but not required.

Equipment Requirements

• Laptop or desktop computer.
• Minimum 8 GB RAM; 16 GB recommended.
• USB headset with a noise-canceling microphone.
• Stable power and internet connection.
• Ability to connect via Ethernet.

Connectivity

• Minimum 25 Mbps download / 10 Mbps upload
• Wired (Ethernet) connection strongly preferred over Wi-Fi

Benefits

• Performance-based bonus opportunities.
• Payments via Deel.
• Fully remote position within LATAM.
• Opportunity for professional growth within a U.S.-based technology company.
• 2 days off per week.