{"id":3462722,"url":"https://alion.io/job/geeksforless-junior-technical-support-specialist","title":"Junior Technical Support Specialist","company":{"id":4486292,"name":"GeeksForLess","domain":"geeksforless.com","url":"https://alion.io/company/geeksforless-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":{"min":600,"max":700,"currency":"USD","period":"month","gross":false,"usd_annual":8400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false}],"status":"live","first_seen_at":"2026-10-29T14:27:15Z","employer_posted_date":null,"last_verified_at":"2026-10-29T14:27:15Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"We are looking for a customer-oriented Technical Support Specialist to join our team. In this role, you will deliver technical support to customers of a leading Canadian-based web hosting and IT solutions provider. Your primary focus will be delivering real-time support via live chat and email, assisting users with hosting (web, mail), domain, and logo building-related technical inquiries, as well as basic hosting account and subscription management. You will be the first line of support, ensuring every customer receives fast, empathetic, and effective solutions.\n\nMain Shift 15:00-0:00\n\nNifht Shift 23:00-8:00\nKey Responsibilities\n\nProvide fast, professional, and empathetic technical assistance primarily over live chat, with occasional email/ticket handling.\n\nTroubleshoot technical issues related to web hosting, domain registration, DNS records, SSL certificates, email configurations and creations of customer logo.\n\nAssist customers with basic account administration, including managing hosting subscriptions, orders, and other regular billing inquiries.\n\nManage multiple concurrent live chat conversations effectively without compromising communication quality or resolution speed.\n\nExplain complex technical topics to non-technical users with patience, clarity, and reassurance.\n\nPerform thorough initial investigations, resolve eligible cases directly, and escalate complex cases to specialized technical teams with complete diagnostic notes.\nRequirements & Skills\n\nGood understanding of hosting concepts such as hosting types, DNS, domain registration, WHOIS service and other core concepts.\n\nFamiliarity with web protocols (HTTP, HTTPS, FTP) and SSL certificate validation and management.\n\nBasic understanding of email delivery protocols (IMAP, POP3, SMTP) and email client troubleshooting.\n\nKnowledge of browser troubleshooting techniques.\n\nFundamental understanding of database concepts and core website structure.\n\nGeneral familiarity with basic account administration, order processing, and subscription/billing workflows.\nSoft Skills & Attributes:\n\nStrong written English skills with a clear, polite, and professional communication style.\n\nProven multitasking ability with comfortable handling of fast-paced live chat concurrency.\n\nCustomer-first support mindset centered on empathy, active listening, and problem ownership.\n\nStrong critical thinking skills and a consecutive approach to 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