{"id":3907261,"url":"https://alion.io/job/geico-customer-service-representative-8","title":"Customer Service Representative","company":{"id":2667051,"name":"GEICO","domain":"geico.com","url":"https://alion.io/company/geico-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":37,"ghost_share":0,"stale_share":0.649,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49367,"max":59463,"currency":"USD","period":"year","gross":null,"usd_annual":59463},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T05:37:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Join GEICO?\nAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.\nEvery day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.\nFounded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.\nWhy Join GEICO?\nAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.\nEvery day, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.\nWhen you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.\nYour Impact at GEICO\nAs a Customer Service Representative , you will provide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs, policy changes, and billing inquiries while listening for needs they may not have voiced and recommending additional coverages and policies that help protect what matters most to them.\nWhat Makes This Opportunity Exciting?\nCompensation & Incentives\nStarting Salary Range: $49,367 to $59,463 annually ($24.50 to $29.51 per hour), based on relevant experience, skills, and qualifications.\nDifferentials: +10% for evening shifts and +20% for weekends.\nBenefits\nHealth and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts, and more.\nAccrue Paid Time Off immediately, plus 13 paid holidays annually, including eight fixed and five floating holidays.\n401(k) with up to a 6% match, vested immediately.\nGEICO Strive, an upfront tuition assistance program offering up to $5,250 annually.\nProfessional Growth\nLicensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills\nWorkplace Flexibility\nComplete in-office training, followed by the opportunity to work 80% on-site and 20% off-site.\nEnjoy GEICO Flex, which provides additional weeks annually to work off-site while meeting location and work guidelines.\nOffice Location: 2375 N. Glenville Drive, Richardson, TX\nHow You’ll Make a Difference\nCustomer Interaction: Manage incoming calls, messages, billing questions, and policy updates. Uncover coverage needs and recommend coverages, limits, and policies that fit each customer’s situation.\nProblem Resolution: Resolve customer concerns while ensuring a positive customer experience.\nProduct Knowledge: Stay informed about GEICO’s products and services and identify opportunities to help customers make informed coverage decisions that best meet their needs.\nMeaningful Impact: Enhance customer satisfaction through meaningful interactions and trusted guidance that strengthens customer relationships.\nWhat We’re Looking For\nExperience & Qualifications\nMinimum of three years customer-facing experience required.\nExperience working in a high-volume customer service environment with performance metrics, productivity goals, or KPIs preferred.\nNo active insurance license is required at hire. Employees must successfully obtain and maintain the required Personal Lines or Property & Casualty license as part of the role. GEICO provides licensing training and covers exam fees.\nHigh School Diploma or GED required; college degree preferred.\nCore Skills\nStrong customer service, interpersonal, problem-solving, and empathy skills, paired with a consultative approach that builds trust, resolves customer concerns, and helps customers make informed decisions.\nAdaptable, detail-oriented, and able to prioritize and multitask across platforms.\nAvailability\nAvailable to work evenings, weekends, and holidays.\nThe GEICO Pledge:\nGreat Company: Protecting customers through life’s twists and turns with innovation and integrity.\nGreat Careers: Personalized development programs, mentorship, and certification assistance.\nGreat Culture: Inclusive and collaborative culture rooted in shared success.\nGreat Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.\nThe equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.\nGEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.","description_format":"text","description_chars":5871,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-07T04:09:27Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":59463,"is_top_pay":false},"html_url":"https://alion.io/job/geico-customer-service-representative-8","json_url":"https://alion.io/job/geico-customer-service-representative-8.json","meta":{"generated_at":"2026-11-09T13:09:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2667051},"rest":"https://alion.io/mcp/rest/get_company?id=2667051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeico-customer-service-representative-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeico-customer-service-representative-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeico-customer-service-representative-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/geico-customer-service-representative-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeico-customer-service-representative-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3907261}},{"tool":"search_jobs","arguments":{"company":"geico.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3907261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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