{"id":1145376,"url":"https://alion.io/job/geico-senior-tech-support-macwindowstroubleshooting-onsite","title":"Senior Tech Support - (Mac/Windows/Troubleshooting) - *Onsite*","company":{"id":2667051,"name":"GEICO","domain":"geico.com","url":"https://alion.io/company/geico-3","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":152},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"PowerShell","optional":true},{"name":"SharePoint","optional":true},{"name":"Zscaler","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T00:49:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Join GEICO?\nAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.\nEvery day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.\nFounded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.\nPosition Overview\nGEICO is seeking a highly motivated Senior Tech Support specialist with deep Windows/Apple/macOS expertise to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, with a strong emphasis on Windows, macOS, iOS, and Apple hardware support, MDM administration, and endpoint security, alongside broader IT field engineering responsibilities. The ideal candidate combines a strong general IT background with subject-matter expertise in Apple technologies and thrives in a fast-paced, in-person support environment.\nThis is an on-site role based out of GEICO's office, requiring full-time presence five days a week. After-hours work may be required to support high-severity incidents, maintenance windows, or project cutovers, and travel to other GEICO offices across the U.S. is expected.\nYou will play a pivotal part in GEICO's transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.\n**Onsite: 5 days a week, Monday-Friday, 8:00 AM-5:00 PM.\n**After-hours work may be required.\n**Travel to other U.S. offices required.\nKey Responsibilities\nApple / macOS Systems Support\nServe as the subject-matter expert (SME) for macOS and other Apple client devices across regional offices.\nAct as the primary point of contact and Tier I escalation destination for macOS-related incidents and service requests including macOS laptops, and related peripherals delivering exceptional support in a high-stakes environment.\nProvide Tier II/III troubleshooting for macOS, including kernel-level issues, file system/disk encryption (FileVault), and application errors.\nCollaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions.\nAdminister, inventory, smart/dynamic groups, scoping, configuration profiles, Self Service, and patch management for Apple devices.\nApply and validate macOS security hardening and compliance baselines, including disk encryption, antivirus/EDR, and device compliance policies.\nIntegrate Apple devices with enterprise services, including Active Directory, identity/authentication, certificate services, VPN, and network access controls.\nDevelop and maintain Bash/Python/zsh scripts to automate macOS configuration, patching, packaging, and compliance enforcement, improving operational efficiency and platform scalability.\nProvide guidance, training, and mentorship to technicians on macOS troubleshooting and best practices.\nProvide training and guidance to end users on macOS features, organizational policies, and security best practices.\nGeneral IT Field Support\nDiagnose and resolve complex technical issues related to hardware, software, networks, VOIP, and AV systems, supporting both Windows and Mac operating systems.\nProvide direct technical support to associates, both in person and remotely.\nInstall, configure, and maintain IT infrastructure and equipment.\nMonitor system performance and implement corrective actions when necessary.\nEnsure compliance with security, backup, and redundancy strategies.\nManage Windows Server (Print, File, etc.) and backup solutions.\nUnderstand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP).\nEngage with vendors and IT personnel for issue resolution.\nProvide on-call support for high-severity incidents, including after-hours as needed.\nCreate, maintain, and improve technical documentation, troubleshooting guides, and standard operating procedures for both Apple and general IT support.\nProject Management\nProvide hands-on support for technical projects such as office relocations, infrastructure upgrades, and Apple/technology rollouts.\nCollaborate with internal teams to align tech support with business objectives.\nEnsure project completion within scope and timelines; meet project deadline expectations.\nTravel to other U.S. offices as needed to support projects and rollouts.\nCommunication & Collaboration\nAct as a liaison between the Chicago and other regional offices and the broader GEICO Tech organization.\nWork with Org Change Management to ensure smooth technology rollouts and minimize disruption.\nProvide regular reports on technical issues, project status, and process improvement opportunities.\nDemonstrate strong verbal and written communication skills; work well independently or as part of a team.\nContinuous Improvement & Innovation\nStay current on the latest Apple technologies and field engineering trends.\nIdentify and implement process improvements, automation, and new technologies to enhance service delivery.\nEvaluate new Apple technologies and solutions for security, performance, and compliance.\nAssist in training and mentoring junior associates.\nBasic Qualifications\nBachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).\n10+ years' experience supporting operating systems (Windows and Macintosh), with significant depth in macOS/Apple ecosystem support.\n5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.\nDemonstrated experience administering an enterprise MDM solution.\nStrong analytical skills with demonstrated problem-solving ability.\nExperience in IT equipment lifecycle management.\nExcellent problem-solving and customer-facing skills.\nStrong, independent troubleshooting skills - able to research, test, and resolve unfamiliar macOS/device-management issues, exhausting documentation and reasonable troubleshooting before escalating to senior staff.\nProven ability to operate in high-pressure situations, handling multiple competing priorities.\nWilling and able to work onsite Monday-Friday, 8:00 AM-5:00 PM, with after-hours support as needed.\nWilling to travel to other U.S. offices as required.\nExperience with Windows Servers (Backup, Print, File, etc.).\nAbility to develop clear, concise documentation.\nAbility to lift and transport IT equipment (40-50 lbs).\nRequired Qualifications\nCompTIA A+ Certification\nCompTIA Net+ Certification\nApple Certified Support Professional (ACSP) certification\nJamf Certified Associate (or ability to obtain within a defined period of hire)\nScripting experience (Python, Bash/zsh) and understanding of APIs\nStrong working knowledge of the macOS command line (Terminal) and automation scripting\nPreferred Qualifications\nApple Certified Technical Coordinator (ACTC)\nMicrosoft AZ-800\nCisco CCNA\nExperience with Microsoft Active Directory\nExperience with Microsoft Office (Word, Excel, Outlook, PowerPoint)\nExperience with Microsoft SharePoint\nExperience with Microsoft Autopilot\nExperience with Microsoft Intune\nPowerShell scripting\nPython coding\nExperience with Zscaler\nExperience with MECM for Windows patch management\nIf you're a Mac-savvy problem solver with a passion for Apple technology and IT support, we encourage you to apply and help shape the future of IT at GEICO's office!\n#LI-FA1\nThe GEICO Pledge:\nGreat Company: Protecting customers through life’s twists and turns with innovation and integrity.\nGreat Careers: Personalized development programs, mentorship, and certification assistance.\nGreat Culture: Inclusive and collaborative culture rooted in shared success.\nGreat Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.\nThe equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.\nGEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.","description_format":"text","description_chars":9315,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Insurance","Internet Security Services"],"lifecycle":[{"event":"open","at":"2026-09-23T14:46:33Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T01:58:56Z"},"pay":null,"html_url":"https://alion.io/job/geico-senior-tech-support-macwindowstroubleshooting-onsite","json_url":"https://alion.io/job/geico-senior-tech-support-macwindowstroubleshooting-onsite.json","meta":{"generated_at":"2026-09-24T01:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}