{"id":3705472,"url":"https://alion.io/job/geisinger-operations-director-i","title":"Operations Director I","company":{"id":1774033,"name":"Geisinger","domain":"geisinger.org","url":"https://alion.io/company/geisinger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":132,"ghost_share":0,"stale_share":0.924,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilkes-Barre, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:52:46Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T11:11:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location:\nGeisinger Wyoming Valley (GWV)Shift:\nDays (United States of America)Scheduled Weekly Hours:\n40Worker Type:\nRegularExemption Status:\nYesJob Summary:\nProvides administrative leadership to the operations of assigned departments. Responsible for business strategy, market development, and all regulatory activities.Job Duties:\nOversees the operational accountability for assigned areas.\nProvides administrative leadership support to partnering Directors.\nServes as department liaison with outside constituents and as an active participant in assigned management forums.\nWorks with department Directors to develop, revise, and audit all department policies and operational procedures.\nDevelops business plans and oversees the development and implementation of all strategic and tactical operational plans.\nCreates and maintains standards, operational activities, and performance measurement tools that meet operational and market needs in operational efficiency, quality, access, and patient satisfaction.\nFacilitates a timely problem resolution process.\nOversees the financial performance of all assigned areas.\nDevelops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.\nImplements activities and tools that consistently educate and focus staff on key performance indicators.\nMonitors all revenue impacting activity by reviewing reports provided by finance, care management, etc.\nFacilitates active engagement and communication with department staff via formal meetings and informal interactions.\nManages all employee relations and employee performance activities.\nWorks with assigned HR Consultant on recruitment activities.\nMaintains appropriate staffing levels and mix.\nAssesses staff and facilitates skill development for all personnel as needed.\nActively participates in resolving employee problems and conflicts as needed.\nLeads and monitors annual staff patient safety education.\nDirects and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.\nMonitors all incidents and ensures all events are reported immediatelyGuides outpatient care management activities and participates on teams designed to improve care with identified patient population.\nWork is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.\nPosition Details:\nEducation:\nBachelor's Degree- (Required)Experience:\nMinimum of 5 years-Managerial/Supervisory (Required), Minimum of 5 years-Healthcare (Required)Certification(s) and License(s):\nSkills:\nMentoring Skills, Office AdministrationOUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.\nKINDNESS: We strive to treat everyone as we would hope to be treated ourselves. \nEXCELLENCE: We treasure colleagues who humbly strive for excellence. \nLEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. \nINNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.\n SAFETY: We provide a safe environment for our patients and members and the Geisinger family. \nWe offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.\nEqual Opportunity Employer. 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