Associate, Real Estate and Office Services

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Real Estate and Corporate Security

The Real Estate & Office Services team at Gemini is responsible for building and maintaining world-class office environments that reflect our culture, values, and operational needs. Our team ensures that each physical location supports productivity, collaboration, employee experience, safety, and business operations. We act as trusted partners and problem-solvers-creating spaces where Gemini can thrive.

The Role: Associate, Real Estate and Office Services

We are seeking a proactive, highly organized, and hands-on Real Estate and Office Services Associate to support the day-to-day operations of Gemini's Arizona Operations Center and broader Real Estate & Office Services initiatives. This individual serves as the primary on-site Office Services representative and partners closely with RESO leadership, Corporate Security, IT, People, property management, and external vendors across workplace operations, facilities, physical access, space planning, office projects and moves, on-sites and events, and employee experience. 

Given the nature of our workplace and 24/7 operations, this role requires a high degree of professionalism, maturity, discretion, and security awareness. The Associate must be able to work independently while consistently following established policies, procedures, security protocols, and escalation paths.

The ideal candidate is a mature, dependable, highly professional, and service-oriented operator who takes ownership and follows through. They are proactive and capable of working independently, while respecting established processes, decision-making authority, and escalation paths. They are security-conscious, follow protocols to a T, exercise good judgment, and know when to escalate. They remain organized and professional when priorities change and can be trusted to represent Gemini appropriately with employees, visitors, vendors, and external partners.

This role is required to be in person five days per week at our Tempe, AZ (soon to be Scottsdale) office.

Responsibilities:

Workplace Operations & Employee Experience 

• Serve as the primary on-site Office Services point of contact and oversee day-to-day workplace operations. 
• Maintain a professional, secure, organized, and employee-ready office environment, including shared spaces, pantry, supplies, mail, shipping/receiving, and workplace services.
• Support the workplace needs of a 24/7 Operations Center, including seating, parking, access, shared spaces, and general office readiness. 
• Support the workplace portion of employee onboarding by helping ensure desks, building access, parking, and general office readiness are coordinated with the appropriate teams.
• Support employee on-sites, leadership visits, and office events, including rooms, catering, transportation, vendors, and related logistics. 
• Maintain familiarity with building procedures, emergency contacts, office service schedules, and key vendor contacts to ensure continuity of local operations.

Facilities, Property Management & Vendors 

• Serve as the day-to-day liaison with property management, building security, engineering, parking, and other building teams.
• Coordinate building access, parking, maintenance, repairs, COIs, deliveries, vendor access, and other facilities requirements. 
• Manage scheduling and day-to-day relationships with workplace vendors, including cleaning, pantry/beverage, furniture, moving, maintenance, shredding, and other office services.
• Proactively identify workplace issues, track them through resolution, and escalate as appropriate. 

Space, Supplies & Inventory 

• Maintain seating charts and coordinate desk assignments, shared seating, workstation changes, and capacity needs. 
• Manage office furniture, supplies, and workplace inventory, including tracking, storage, and readiness. 
• Coordinate with the appropriate internal teams when technology, security, or other specialized support is needed for the workplace. 
• Anticipate workplace needs associated with headcount changes, onboarding, team on-sites, and operational schedules. 

Office Moves & Projects 

• Partner with RESO leadership, Corporate Security, IT, and other stakeholders on office moves, openings, buildouts, decommissions, and workplace projects. 
• Coordinate on-site execution, including vendors, packing, furniture, deliveries, access, employee communications, and move logistics. 
• Track project tasks, timelines, open items, and office readiness and communicate risks or roadblocks to the appropriate stakeholders. 
• Participate in project meetings, site walkthroughs, vendor meetings, and move-in/move-out activities as needed. 

Security & Access 

• Partner closely with Corporate Security to administer employee badges/access, vendor and visitor access, and other physical security requirements. 
• Maintain a security-minded approach to all workplace activities and ensure established access and security procedures are followed consistently. 
• Follow security and operational protocols precisely; do not make exceptions or create workarounds without appropriate approval. 
• Recognize when an issue requires escalation and engage RESO leadership, Corporate Security, People, IT, or other functional owners as appropriate. 
• Support emergency preparedness, building incidents, and employee safety procedures in coordination with the appropriate teams. 

Administration & Cross-Functional Support 

• Manage office-related purchasing, receipts, invoices, expenses, and supporting documentation.
• Maintain accurate vendor, project, inventory, access, parking, and operational records.
• Provide regular updates to RESO leadership and proactively surface upcoming needs, risks, cost-saving opportunities, or operational improvements. 
• Partner effectively with Corporate Security, IT, People, Finance, managers, property management, and other stakeholders. 
• Draft and distribute clear, professional workplace communications regarding office operations, building updates, access, parking, events, and other employee-facing matters, as directed by RESO leadership. 
• Support additional RESO projects and priorities as business needs evolve.

Employee Onboarding Support

• Support the workplace portion of employee onboarding, including coordinating desk assignments, building access, parking, and general office readiness with the appropriate internal teams.
• Coordinate directly with new hires to provide office-specific information and ensure they understand access, parking, and arrival procedures.
• Provide day-of onboarding support, including welcoming new hires, helping them navigate the office, directing them to their assigned workspaces, and addressing general workplace questions.
• Partner with People, IT, Corporate Security, and hiring managers to help ensure a smooth and welcoming in-office onboarding experience.

Qualifications:

• 2+ years of experience in office services, workplace operations, facilities coordination, office management, hospitality, or a related role. 
• High level of professionalism, maturity, discretion, and sound judgment.
• Strong security mindset and demonstrated ability to follow established policies, procedures, and protocols consistently and precisely. 
• Ability to work independently while understanding decision-making authority, functional ownership, and when escalation or approval is required. 
• Strong organizational skills, attention to detail, and ability to manage multiple priorities through completion. 
• Excellent written and verbal communication skills, including the ability to draft clear, professional employee and vendor communications and represent Gemini appropriately with employees, leadership, vendors, and building partners. 
• Experience coordinating vendors and working cross-functionally with teams such as IT, Security, People, and Facilities. 
• Strong working knowledge of Google Workspace and Slack is required; experience with workplace, access control, expense, or project-management systems is a plus.
• Comfortable with hands-on workplace responsibilities, including moving supplies, light office setup, and supporting office moves. 
• Experience supporting a call center, operations center, or other 24/7 workplace environment is a plus.

It Pays to Work Here

The compensation & benefits package for this role includes:

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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