{"id":105528,"url":"https://alion.io/job/gen-digital-fraud-operations-analyst","title":"Fraud Operations Analyst","company":{"id":3431,"name":"Gen Digital","domain":"gendigital.com","url":"https://alion.io/company/gendigital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":0.565,"repost_share":0.043,"time_to_fill_p50_days":63,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-10T03:17:46Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-10-25T02:53:09Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":137},"description":"About Gen\nGen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.\nTogether, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.\nWhen you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.\nAt Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.\nIf this sounds like you, we’d love you to be part of Gen.\nAbout the Role\nThe Kuala Lumpur office is the technology powerhouse of MoneyLion, where innovation, data, and automation drive the future of financial services. We are looking for a Fraud Operations Analyst to join our growing Fraud Operations team and help protect our customers and platform from evolving fraud threats. In this role, you will be responsible for monitoring and investigating potentially fraudulent activity across a range of products and payment channels. You will analyse account behavior, review disputes and chargebacks, investigate fraud patterns, and identify emerging risks that impact the business and customer experience.\nBeyond day-to-day investigations, you will work closely with teams across Risk, Data Science, Product, and Customer Care to improve fraud detection capabilities, optimize operational processes, and support the adoption of data-driven and AI-powered solutions. This role is ideal for someone who is curious, analytical, and excited about solving complex problems in a fast-paced environment.\nKey Responsibilities\nReview and investigate fraud-related queues, including but not limited to account activity monitoring, payment transactions, account takeovers (ATO), disputes, chargebacks, ACH transactions, debit card activity, and bank reporting requests.\n\nAnalyze customer behavior and transaction patterns to identify suspicious activity, emerging fraud trends, and potential fraud risks.\n\nConduct thorough investigations into fraud alerts, disputes, and customer claims, gathering and evaluating relevant information to determine appropriate outcomes.\n\nPerform detailed verification of customer-provided information and documentation to assess account legitimacy and mitigate fraud risk.\n\nInvestigate fraud rings, linked accounts, and complex fraud schemes by identifying relationships between accounts, devices, transactions, and behavioral indicators.\n\nCollaborate closely with Risk, Data Science, Customer Care, Compliance, and other stakeholders to support fraud prevention initiatives and drive effective case resolution.\n\nLeverage internal tools, data analytics, automation, and AI-powered solutions to improve investigation quality, operational efficiency, and fraud detection capabilities.\n\nDocument investigative findings clearly and accurately while maintaining adherence to internal policies, procedures, regulatory requirements, and service level agreements (SLAs).\n\nEnsure productivity, quality assurance, and operational performance standards are consistently achieved.\n\nEscalate emerging fraud threats, process gaps, and operational risks to relevant stakeholders and contribute to mitigation strategies.\n\nIdentify opportunities to improve fraud operations processes, workflows, controls, and tooling through data-driven insights and continuous improvement initiatives.\n\nSupport testing, implementation, and optimization of new fraud detection strategies, operational processes, and technology solutions.\n\nProvide support for additional fraud operations and risk management initiatives as required.\n\nAbout You\nBachelor's degree in a quantitative, analytical, business, or related field; equivalent experience considered.\n\nExperience in fraud operations, banking operations , dispute investigations or other financial services functions is preferred.\n\nStrong analytical and problem-solving skills with the ability to identify patterns, investigate anomalies, and make sound decisions based on available information.\n\nComfortable working with data and technology. Experience with SQL, Excel, data analysis, automation tools, or AI-powered solutions is a plus.\n\nQuick learner with the ability to adapt to evolving fraud trends, operational processes, and emerging technologies.\n\nExcellent written and verbal communication skills, with the ability to clearly document investigations and communicate findings to stakeholders.\n\nHighly detail-oriented with strong organisational and time management skills.\n\nAble to work independently, prioritise effectively, and thrive in a fast-paced environment.\n\nResults-driven mindset with a focus on operational excellence, customer experience, and continuous improvement.\n\nExperience collaborating with cross-functional teams such as Risk, Data Science, Operations, or Customer Care is an advantage.\n\nWhat's Next...\nOnline Technical Test\n\nTA Screening Call\n\nHiring Manager Interview","description_format":"text","description_chars":5746,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Endpoint Security","Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:55:17Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.272,"p_room":0.28,"age_days":136,"expected_fill_days":63,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/gen-digital-fraud-operations-analyst","json_url":"https://alion.io/job/gen-digital-fraud-operations-analyst.json","meta":{"generated_at":"2026-10-25T03:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3431},"rest":"https://alion.io/mcp/rest/get_company?id=3431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgen-digital-fraud-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgen-digital-fraud-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgen-digital-fraud-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gen-digital-fraud-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgen-digital-fraud-operations-analyst"}]}