{"id":1150578,"url":"https://alion.io/job/gen-digital-principal-solutions-engineer","title":"Principal Solutions Engineer","company":{"id":3431,"name":"Gen Digital","domain":"gendigital.com","url":"https://alion.io/company/gendigital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T16:23:08Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T03:34:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Gen\nGen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.\nTogether, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.\nWhen you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.\nAt Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.\nIf this sounds like you, we’d love you to be part of Gen.\nAbout the Role\nAs a Principal Solutions Engineer, you will own the most complex, strategic partner engagements and frontier ICPs end-to-end, serving as the technical and strategic authority between our Sales, Partner Success, Product, and Marketing teams. Your focus will center on setting the solution narrative for net-new verticals, standardizing how the SE function scopes and engages so the work is repeatable and scalable, and mentoring Solutions Engineers to raise the technical and consultative bar across the team. This entails orchestrating high-stakes demonstrations, architecting solutions in partnership with Forward-Deployed Engineering where complexity warrants, and driving feedback loops that unblock partners and align the Product roadmap. You will play a critical role in accelerating the adoption of Digital Marketplace Infrastructure as a senior client-facing member of the Revenue team. Together, we aim to empower regional and community banks, as well as credit unions, to thrive within the digital landscape.\nKey Responsibilities:\nOwn outcomes across a portfolio of the most complex, strategic partner engagements and frontier ICPs, holding self and others accountable for commitments.\n\nSet solution narratives and architectural framing for net-new verticals, partnering with FDE on demand-side complexity when it exceeds the advisory model.\n\nStandardize scoping and engagement models so SE work is repeatable and scalable across the team - building the artifacts and templates others reuse.\n\nTravel with Sales and Partner Solutions for the highest-stakes prospect and partner meetings, providing technical and strategic authority in-person.\n\nLead discovery and solution design for the most strategic opportunities, prioritizing by revenue, risk, and strategic importance across the portfolio.\n\nArchitect and personally demo the most technically or commercially complex solutions, going beyond standard product walkthroughs.\n\nMentor Solutions Engineers on technical depth and consultative rigor; raise the bar on how the team communicates with partners.\n\nOwn documentation strategy - create and deploy internal and external best-practice materials, not just contribute to them.\n\nDrive feedback loops from active partners directly into the Product roadmap, going beyond flagging requests to shaping what gets prioritized.\n\nAlign partners, Sales, Partner Solutions, and Product around solution direction on the largest or most ambiguous deals.\n\nRepresent the SE function's technical point of view with senior internal and partner stakeholders, and at industry conferences.\n\nIdentify expansion and de-risking opportunities across the portfolio, influencing which deals SE resources are deployed against.\n\nAbout You\n8+ years of experience in a sales engineering or technical account management role, preferably with financial institutions, enterprise tech, or consulting firms - with a track record of owning the most complex, ambiguous engagements rather than a defined book of business.\n\nDemonstrated ability to set architectural framing and solution narratives for net-new verticals or frontier use cases, not just execute established integration patterns.\n\nExperience mentoring or raising the bar for other technical/pre-sales professionals.\n\nAbility to travel for in-person partner visits at a regular cadence, including the highest-stakes engagements requiring senior representation.\n\nProficiency translating technical concepts for both technical and executive audiences, including in ambiguous or unscoped situations.\n\nTrack record of building repeatable scoping frameworks, playbooks, or engagement models that scale a function - not just delivering individual engagements well.\n\nExcellent communication and interpersonal skills, with the ability to build rapport with senior client and internal stakeholders.\n\nStrong judgment on when to pull in technical resources to help resolve partner blockers, accelerating time-to-activation.\n\nDetail-oriented with strong problem-solving skills; comfortable operating with less structure and more ambiguity than a Senior-level scope.\n\nWhat’s next:\nRecruiter Phone Screen\n\nHiring Manager Interview\n\nCross-functional Interviews\n\nTechnical Interview\n\nGen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.","description_format":"text","description_chars":5795,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-23T17:31:36Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":61,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/gen-digital-principal-solutions-engineer","json_url":"https://alion.io/job/gen-digital-principal-solutions-engineer.json","meta":{"generated_at":"2026-10-01T17:52:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":74,"day_limit":5000,"remaining_today":4926,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}