{"id":2892807,"url":"https://alion.io/job/gen-digital-workplace-experience-manager-2","title":"Workplace Experience Manager","company":{"id":3431,"name":"Gen Digital","domain":"gendigital.com","url":"https://alion.io/company/gendigital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":0.565,"repost_share":0.043,"time_to_fill_p50_days":62,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4596},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:57:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T21:09:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nThe Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!\nThe Workplace Experience Manager is responsible for delivering an exceptional workplace experience that enables employees to do their best work and strengthens connection to our culture and values.\nAs a member of the Global Workplace team, this role serves as the primary workplace representative on-site, leading day-to-day office operations and ensuring a safe, welcoming, and highly functional workplace environment. The Workplace Experience Manager is responsible for coordinating workplace services, fostering employee engagement, supporting workplace programs, leadership to support teams, and delivering a consistent employee and visitor experience.\nWorking closely with the Site Leader, Site Committee, and cross-functional partners, this role helps cultivate a vibrant workplace culture that encourages collaboration, connection, and community. The Workplace Experience Manager partners with colleagues across Workplace, Security, Real Estate, Projects, and Space Planning to support the successful delivery of workplace initiatives at the local site.\nThis role combines hospitality, operational excellence, and workplace experience leadership to create an environment where employees feel supported, connected, and inspired to do their best work.\nKey Responsibilities\nWorkplace Operations & Service Delivery\nLead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment.\n\nOversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations.\n\nMonitor workplace conditions, identify operational issues and service gaps, and proactively resolve or escalate matters as appropriate.\n\nEnsure meeting spaces, common areas, and employee amenities consistently meet workplace standards and support a positive employee experience.\n\nMaintain workplace readiness, inventory, and operational support services to ensure smooth daily operations.\n\nEnsure compliance with workplace policies, health and safety requirements, security protocols, and operational standards.\n\nVendor & Facilities Coordination\nServe as the primary point of contact for building management, workplace vendors, and service providers.\n\nManage local vendor relationships and service delivery, or partner closely with the company's outsourced facilities management provider, depending on site requirements.\n\nCoordinate maintenance, repairs, workplace improvements, and operational projects to ensure service excellence and workplace reliability.\n\nMonitor vendor performance and workplace standards, driving continuous improvement and issue resolution.\n\nWorkplace Experience, Culture & Community\nSupport the development and execution of local engagement initiatives that build community and strengthen connections\n\nServe as a visible and approachable workplace ambassador, fostering a welcoming, inclusive, and engaging office environment.\n\nPartner with the Site Leader and Site Committee to support initiatives that strengthen workplace culture, employee engagement, and community.\n\nGather employee feedback and workplace insights to continuously improve services and the overall workplace experience.\n\nEvents & Visitor Experience\nLead planning and execution of workplace events, leadership visits, town halls, celebrations, meetings, and employee programs.\n\nManage event logistics including catering, vendor coordination, communications, space planning, and onsite execution.\n\nEnsure employees, visitors, candidates, and company leaders receive a professional, seamless, and welcoming experience.\n\nCollaboration & Workplace Leadership\nProvide day-to-day leadership, guidance, and prioritization for office support staff.\n\nAct as the local representative of the Global Workplace team, ensuring workplace programs, standards, and initiatives are successfully delivered at the site level.\n\nPartner closely with colleagues across Workplace, Security, Real Estate, Projects, Space Planning, Technology, and other corporate functions to support local workplace needs.\n\nSupport workplace projects, office improvements, relocations, and space planning initiatives through local coordination and execution.\n\nServe as a trusted partner to site leadership, providing workplace insights and recommendations that enhance the employee experience.\n\nFinancial & Administrative Management\nSupport site-level workplace budget planning and forecasting in partnership with Workplace leadership.\n\nManage workplace-related purchasing, expense tracking, vendor invoicing, and budget administration in accordance with company policies.\n\nMonitor spending and identify opportunities to improve efficiency while maintaining a high-quality workplace experience.\n\nEnsure appropriate inventory levels and operational reporting to support effective workplace management.\n\nAdditional Responsibilities/Requirements\nFull-time, onsite role (5 days per week).\n\nFlexibility to support occasional early morning, evening, or after-hours events (approximately 5-10% of time).\n\nAbility to move throughout the workplace and support event setup, inspections, and operational activities as needed.\n\nProvide hands-on support during high-volume periods, workplace incidents, major events, or staffing gaps.\n\nPerform other duties as assigned.\n\nAbout You\nBachelor's degree or equivalent experience preferred.\n\n5+ years of experience in workplace experience, office management, hospitality, facilities management, operations, or a related field.\n\nExperience managing workplace vendors, service providers, and operational budgets.\n\nExperience partnering with business leaders and employee committees to drive engagement and culture initiatives.\n\nExperience working within a corporate workplace, facilities, hospitality, or employee experience environment preferred.\n\nProficiency with Microsoft Office Suite and modern workplace technologies, including AI-enabled productivity tools\n\nSuccess in this Role\nSuccess in this role is measured by operational excellence, workplace experience, employee engagement, and the ability to create an environment where employees feel connected, supported, and inspired to do their best work.\nWhat’s Next\nAfter you submit your application, you can expect the following steps in the recruitment process:\nTA Screening - Virtual (15 minutes)\n\nHiring Manager Interview - Virtual (30 minutes)\n\nP&C Interview - Virtual (45 minutes)\n\n__________\nGen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.","description_format":"text","description_chars":7025,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Endpoint Security","Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-10-20T03:24:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":62,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/gen-digital-workplace-experience-manager-2","json_url":"https://alion.io/job/gen-digital-workplace-experience-manager-2.json","meta":{"generated_at":"2026-10-22T22:54:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3431},"rest":"https://alion.io/mcp/rest/get_company?id=3431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgen-digital-workplace-experience-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgen-digital-workplace-experience-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgen-digital-workplace-experience-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gen-digital-workplace-experience-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgen-digital-workplace-experience-manager-2"}]}