{"id":3760569,"url":"https://alion.io/job/gen-plus-group-it-support-specialist","title":"IT Support Specialist","company":{"id":8391,"name":"Gen Plus Group","domain":"genplusgroup.com","url":"https://alion.io/company/genplusgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:23:45Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T15:33:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"GEN+ Group is a family of creative and communications agencies: PRM Global, NEEDaFIXER, Them Again, Bees & Honey, The Socials, SPANDY and AI Labster. Our teams are globally placed with offices across the UK, UAE, Saudi Arabia and Greece.\nUnder the hood, we run on Microsoft 365, Entra ID and Intune, with a mixed fleet of Mac and Windows laptops. If you've already got your hands dirty with this stack, that's a big plus.\nWe're looking for an experienced IT Support Specialist to take ownership of day-to-day IT across GEN+ Group. You'll be the go-to person for our staff, fix issues end to end, and help run our Microsoft 365 and device management environment.\nIf you like fixing things properly, explaining them simply and leaving every system a bit better than you found it, we'd love to hear from you.\nWhat you'll be doing\nSomeone's Mac won't join the Wi-Fi, a new starter needs a laptop and accounts, and a suspicious email just landed in a dozen inboxes. If that sounds like a good puzzle rather than a bad morning, we'd love to meet you.\nKeeping everyone up and running\nOwn the support queue: triage, resolve and close requests from staff across all our agencies and locations\nTroubleshoot Windows, macOS, Microsoft 365, mobile devices, printers and office networks, in person and remotely\nKeep people in the loop until their issue is closed, and spot the repeat offenders so you can fix them at the root\nMicrosoft 365 and device management\nHelp manage users, groups, licences, shared mailboxes and permissions in the Microsoft 365 admin centre and Entra ID\nHelp look after Exchange Online, Teams, SharePoint and OneDrive settings, sharing and storage\nHelp manage Mac and Windows devices in Intune, such as enrolling new devices\nSecurity\nHelp maintain MFA, Conditional Access and device compliance, and follow up on sign-in and security alerts\nJump on phishing and account compromise incidents, and help our people stay safe\nKit: buying and leasing\nGather quotes, raise purchase requests and place orders for laptops, monitors and accessories\nHelp manage equipment leasing with our leasing partners: quotes, paperwork, lease end dates, returns, buyouts and renewals\nKeep the asset register accurate, and coordinate repairs and warranty claims\nJoiners and leavers\nGet accounts and devices ready for new starters, and secure accounts, data and equipment when people leave\nMaintain and improve our onboarding and offboarding processes and their automations\nWrite and update clear how-to guides that staff will actually want to read\nRequirements\nProven experience in IT support or systems administration\nStrong troubleshooting skills across Windows, macOS, Microsoft 365 and the Office apps\nHands-on experience administering Microsoft 365 and Entra ID (users, groups, licences, mailboxes, permissions)\nA genuine interest in AI tools, the know-how to use them, and ideas for how they can make support work faster\nGeneral networking knowledge (Wi-Fi, routers, connecting devices)\nFluent English, written and spoken: we work across several countries, and English is how we talk to each other\nYou're organised and reliable: you follow up, keep records accurate and close what you open\nYou're clear and friendly with people who aren't technicalBonus points if you have:\n\nHands-on experience with Intune for both Windows and macOS devices\nWorking knowledge of MFA, Conditional Access and common security practices\nExperience with Windows 365 Cloud PCs or backup tools\nExperience with UniFi or similar network equipment\nExperience managing SaaS tools such as DocuSign and Adobe\nBenefits\nReal ownership. This isn't a ticket-forwarding job. You'll own support and systems across the whole group.\nVariety. From security alerts to laptop leases to onboarding automations, no two weeks look the same.\nA modern stack. Microsoft 365, Entra ID and Intune, with both Macs and Windows laptops to look after.\nAn international crew. Creative and communications agencies with teams in the UK, UAE, Saudi Arabia and Greece.\n Room to grow. There's space to grow into wider infrastructure and security work.","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-11-04T18:23:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/gen-plus-group-it-support-specialist","json_url":"https://alion.io/job/gen-plus-group-it-support-specialist.json","meta":{"generated_at":"2026-11-08T17:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8391},"rest":"https://alion.io/mcp/rest/get_company?id=8391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgen-plus-group-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgen-plus-group-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgen-plus-group-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gen-plus-group-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgen-plus-group-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3760569}},{"tool":"search_jobs","arguments":{"company":"genplusgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3760569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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