{"id":1248013,"url":"https://alion.io/job/genedx-billing-support-specialist-i","title":"Billing Support Specialist I","company":{"id":1702,"name":"GeneDx","domain":"genedx.com","url":"https://alion.io/company/genedx","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gaithersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-30T22:06:58Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T17:08:05Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDxis at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. \nSummary \nThis is an on-site position in Gaithersburg, MD, and the available shifts are 10:30am - 7:00pm EST and 11:00am - 7:30pm EST \nThe Billing Support Specialist I is an entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client and patient questions, resolving payment issues, and ensuring accurate data entry. The ideal candidate is detail-oriented, eager to learn, and passionate about helping others in a healthcare setting. \nJob Responsibilities \nRespond to patient and provider billing inquiries via phone and email, ensuring prompt and professional service. \nParticipate in a rotational schedule, alternating between managing inbound calls and handling emails, tickets, outbound calls, and problem resolution. \nEnter and maintain accurate patient information in billing systems. \nReview and process forms, including medical hold forms and faxes, and manage inbound/outbound queues. \nInvestigate and resolve basic billing discrepancies, process payments, refunds, and adjustments. \nMaintain detailed records of customer interactions and transactions. \nCollaborate with finance and customer service teams to support seamless billing operations. \nEducate clients on general billing-related issues as needed. \nContact clients and insurance companies to obtain information for prior authorization and claim submission. \nNavigate various payor types, including commercial/private payors, Medicare, and Medicaid. \nIdentify opportunities for process improvements and contribute ideas to enhance billing procedures. \n People Manager \nNo \n Education, Experience, and Skills \nHigh school diploma or equivalent required; associate degree in a related field preferred. \nBasic knowledge of medical terminology (training provided). \nStrong data entry skills with attention to detail and accuracy. \nExcellent phone etiquette and interpersonal skills. \nAbility to communicate clearly and effectively, both verbally and in writing. \nPassion for providing excellent customer service in the healthcare industry. \nAbility to multitask in a fast-paced environment. \nCalm and professional approach to stressful or difficult situations. \nProficiency in Microsoft Office; experience with billing software (Xifin, Careviso) and Salesforce is a plus. \nAbility to work independently and as part of a team. \nHigh level of empathy and customer service orientation. \nPreferred: \n1 year of experience in a billing, customer support, or healthcare setting is a plus. \nBilingual skills are a plus. \n Certificates, Licenses, Registrations \nNone \nWork Environment \nThis is a fully onsite position. The employee will work from our office location in Gaithersburg, MD, five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment, including a computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. \nPhysical Demands \nThis is a sedentary role with physical demands, including: \nSitting for extended periods (up to 8 hours per day) \nRepetitive use of hands and fingers for typing and mouse operation \nVisual acuity for reading computer screens and documents \nAbility to communicate effectively in person, by phone, and via video \nOccasional standing, walking, and reaching for files or supplies \nOccasional lifting of up to 15 pounds (files, office supplies, equipment) \nAbility to commute to the office location as required \nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. \nPay Transparency, Budgeted Range\n$23.50—$25.50 USD\nA culture that plays to win, because patients are counting on us\nAt GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day - and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.\nHere’s what you can expect day to day:\n1. Play like a champion (step up, redefine what’s possible, own it)\nWe bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments - with quality, speed, and care.\n2. Think bigger (stretch beyond, courage not consensus)\nWe push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls - choosing progress over perfection.\n3. Grow fast (be curious, speak up, be agile)\nWe stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.\nIf you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.\nAt GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally.\nWe welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.\nGeneDx is a place where people from all backgrounds can make an impact.\n\n All privacy policy information can be found here.","description_format":"text","description_chars":6384,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Molecular Diagnostics","Genomics & Genetic Testing"],"lifecycle":[{"event":"open","at":"2026-09-25T18:07:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.28,"age_days":82,"expected_fill_days":39,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/genedx-billing-support-specialist-i","json_url":"https://alion.io/job/genedx-billing-support-specialist-i.json","meta":{"generated_at":"2026-10-21T18:36:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1702},"rest":"https://alion.io/mcp/rest/get_company?id=1702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenedx-billing-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenedx-billing-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenedx-billing-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genedx-billing-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenedx-billing-support-specialist-i"}]}