{"id":3241406,"url":"https://alion.io/job/genentech-patient-experience-operating-model-designer","title":"Patient Experience Operating Model Designer","company":{"id":1757810,"name":"Genentech","domain":"gene.com","url":"https://alion.io/company/gene-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":31,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136900,"max":254200,"currency":"USD","period":"year","gross":null,"usd_annual":254200},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Miro","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-02T10:00:50Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.\nPatient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.\nThe Opportunity\nAs a Patient Experience Operating Model Designer, you will support the activation of innovative patient experiences designed by our Experience Design team by defining the people, process, governance, and capability models required for scalable delivery. Key responsibilities include:\nPartner cross-functionally with Solution Leads, Business Designers, and Strategy & Governance to define the operational implications of new patient experiences.\nMap current-state end-to-end processes across human and digital touchpoints (including patient support workflows, vendor interactions, and reimbursement pathways) to surface friction points, inefficiencies, and compliance risks.\nTranslate patient journey designs into detailed operational process maps, future-state service blueprints, and SOP-level documentation.\nDesign future-state workflows, cross-functional handoffs, escalation paths, and system integration points in close collaboration with CMG and PAA Activation & Capabilities Enablement.\nClarify updated role expectations and collaborate with process owners to redesign workflows when new patient experiences require operational change.\nPartner with internal Genentech teams and external vendors to define operational readiness strategies, including transition planning, training inputs, and communication plans.\nEvaluate how third-party vendors and customer platforms integrate into existing workflows, defining process-level requirements for vendor onboarding and governance.\nWho You Are\nHold a Bachelor’s degree in a related field (e.g., Organizational Psychology) or equivalent experience.\nBring 7-10 years of professional experience in pharmaceutical, biotechnology, technology, contact center, or related industries.\nPossess hands-on experience performing process design, service blueprinting, operational readiness assessments, gap analyses, workforce planning, and capability modeling.\nDemonstrate strong systems thinking and structured problem-solving abilities.\nCollaborate effectively with cross-functional teams across complex organizational environments.\nPreferred Experience\nHold a Master’s degree or MBA in Organizational Development, Systems Engineering, Healthcare Administration, or a related field.\nDemonstrate a track record of supporting patient support operations, contact center transformations, or access/reimbursement process redesigns in a biotech or pharma setting.\nUtilize advanced process mapping tools (e.g., Visio, Lucidchart, Miro) and Agile service blueprinting methodologies to translate strategy into operational execution.\nLocation\nThis role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus.\nRelocation benefits are not available for this posting.\nThe expected salary range for this position based on the primary location of California is $136,900 - $254,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link.\nGenentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.\nIf you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.","description_format":"text","description_chars":4477,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Drug Discovery","Biologics & Biosimilars","Oncology Therapeutics","Neurology & CNS Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-25T16:16:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 188 · green card filings: 34","filings_12m":188,"filings_prev_12m":151,"green_card_filings_12m":34,"median_offered_wage_usd":150788,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.28,"age_days":40,"expected_fill_days":17,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":254200,"is_top_pay":true},"html_url":"https://alion.io/job/genentech-patient-experience-operating-model-designer","json_url":"https://alion.io/job/genentech-patient-experience-operating-model-designer.json","meta":{"generated_at":"2026-11-02T17:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757810},"rest":"https://alion.io/mcp/rest/get_company?id=1757810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenentech-patient-experience-operating-model-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenentech-patient-experience-operating-model-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenentech-patient-experience-operating-model-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genentech-patient-experience-operating-model-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenentech-patient-experience-operating-model-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3241406}},{"tool":"search_jobs","arguments":{"company":"gene.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3241406},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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