{"id":3232481,"url":"https://alion.io/job/generac-customer-service-representative","title":"Customer Service Representative","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sussex, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T13:31:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We believe power is a promise - a shared commitment to be there for others when it matters most.\nFor more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.\nReady to Power a Smarter World with us?\nPrimary Purpose\nThe Customer Service Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Representative requires understanding of internal departments and key personnel to provide customers with a direct point of contact or resolve directly. This role is responsible for providing excellent customer care by using knowledge of resources to provide accurate information, answer questions and ensure final resolution.\nWork Hours: 10:00am to 7:00pm\nMajor Responsibilities\nCustomer satisfaction\nReceives and documents all customer interactions in real time\nCorresponds to customer interactions via email, phone, text or chat\nMaintains contact center metrics including customer satisfaction, productivity and adherence\nResponds to and resolves customer inquiries and issues\nAssists customers with documentation or connecting with the department or personnel that can provide.\nSeeks out answers to customer questions utilizing tools available.\nEscalates more complex inquiries or complaints appropriately to specialized teams\nMaintain Outlook email inbox, calendar, and tasks regularly\nOther duties as assigned and the following:\nFlexible to work overtime hours to meet customer & business need\nData entry\nMinimum Job Requirements\nEducation\nHigh School Diploma or GED\nCertification / License\nWork Experience\n1 year experience in a customer service role\nKnowledge / Skills / Abilities\nResults Oriented: Achieves successful outcomes\nSupportive: Provides encouragement to peers\nDisciplined: Ability to reliably adhere to policy and process\nForward thinking: Continuous Improvement mindset\nAbility to de-escalate: Conflict resolution skill set\nCoachable: Open to learning and development\nResponsibility: Accountability for honest and ethical conduct\nReceptiveness: Open to receive information and its potential value\nEmpathy: The ability to express other experiences\nIndependent Initiative: Ability to think for themselves and act when necessary\nAnalytical Thinking: Ability to identify problems and solution\nCommunication: Excellent verbal and written communication skills\nPreferred Job Requirements\nEducation\nCertification / License\nWork Experience\nContact Center experience\nExperience handling a high volume of inbound calls\nOffice Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar\nBilingual Spanish is a perk\nPhysical Requirements and Working Conditions\nWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. This position requires the ability to be able to get around the Metro NYC area predominantly with mass transit means, and be available as a value-added contributor in a host of challenging environments typical of inner-city projects, including exposure to various urban elements.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Energy Management","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-25T08:57:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":32,"reasons":["conf:16","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/generac-customer-service-representative","json_url":"https://alion.io/job/generac-customer-service-representative.json","meta":{"generated_at":"2026-10-26T22:41:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58587},"rest":"https://alion.io/mcp/rest/get_company?id=58587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerac-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerac-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerac-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generac-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerac-customer-service-representative"}]}