{"id":1673033,"url":"https://alion.io/job/generac-network-operations-center-specialist","title":"Network Operations Center Specialist","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sussex, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-04T23:35:57Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"We believe power is a promise - a shared commitment to be there for others when it matters most.\nFor more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.\nReady to Power a Smarter World with us?\nProvides network monitoring and support services to customers with technical problems and issues involving network-connected generators using remote access. Serves as the key pivoting point of support for customers and dealers, becoming integral to the management of our customer’s generator fleet. Manages service cases from start to resolution by troubleshooting and coordinating customer service response including field service dispatching and managing service and warranty cases for our national account and telecom customers.\nResponsibilities:\nManages the service process from receiving customer requests, notifying dealers, closing service cases, and auditing reports, requests, complaints, and invoices by working closely with our dealer network (IDCs), national account and telecom customers, and internal warranty/service/sales departments.\n\nRemotely monitors network connected generators and related components to detect, analyze, and resolve technical problems and issues while minimizing impact on customer service.\n\nServes as the first point of technical contact to resolve issues prior to dispatching dealer technicians.\n\nProvides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.\n\nEvaluate service gaps and work collaboratively and cross-functionally to close.\n\nMeasures service results against established KPIs.\n\nCreates required service or performance reports and presents to customers or internal leadership.\n\nIdentifies process inefficiencies and service or product quality issues and reports to leadership.\n\nSupports and maintains effective relationships with customers and dealer (IDCs).\n\nMaintain understanding of changing customer or contract requirements, technical specifications, warranty issues, and systems and tools.\n\nMinimum Job Requirements:\nAssociate’s degree or equivalent work experience\n\nTwo years of experience in customer service or sales-oriented roles\n\nKnowledge, Skills, and Abilities:\nAbility to learn and retain technical information with a focus on industrial connectivity solutions.\n\nAbility to develop and foster business relationships.\n\nDetailed, focused, and excellent organizational skills.\n\nStrong follow-through, relentless about ensuring customer satisfaction.\n\nAbility to work independently in an entrepreneurial culture.\n\nAbility to convert metrics into meaningful information.\n\nStrong presentation, verbal and written communication skills.\n\nSelf-starter with initiative and vision; ability to manage multiple projects simultaneously.\n\nAbility to work in a fast-paced environment.\n\nExcellent communication/presentation skills.\n\nStrong negotiation skills\n\nKnowledge of Microsoft Office with strong skills in Excel\n\nPreferred Qualifications:\nExperience managing relationships including influencing outcomes, resolving conflict, collaborating to solve technical or resource challenges.\n\nPrevious experience or training in a technical area\n\nPrevious experience or training using an ERP and CRM, preferably SAP and Salesforce\n\nPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee may occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":4147,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Manufacturing","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-02T07:29:25Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.464,"p_room":0.55,"age_days":40,"expected_fill_days":39,"reasons":["conf:0","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/generac-network-operations-center-specialist","json_url":"https://alion.io/job/generac-network-operations-center-specialist.json","meta":{"generated_at":"2026-10-05T01:43:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2312,"day_limit":5000,"remaining_today":2688,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}