{"id":2384248,"url":"https://alion.io/job/generac-senior-generator-product-support-specialist","title":"Senior Generator Product Support Specialist","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sussex, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:59:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T08:08:36Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"We believe power is a promise - a shared commitment to be there for others when it matters most.\nFor more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.\nReady to Power a Smarter World with us?\nThe Senior Generator Product Support Specialist is responsible for providing advanced technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs autonomously with minimal guidance from leadership.\nThis role develops and maintains technical troubleshooting procedures, creates technical content for new product introductions, serves as a mentor to the rest of the technical support department, and manages highly escalated or technical cases involving key accounts.\nMajor Responsibilities:\nAnswers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to highly complex questions over the phone.\nProvides accurate, timely, and descriptive notes during calls.\nSolves routine to non-routine issues.\nInstructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically.\nTroubleshoots with the dealer technician to resolve highly complex issues with the product in the field.\nAssists with on-site troubleshooting, diagnosis, and repairs as required.\nGathers and prepares documentation regarding product failures for further analysis by quality and engineering teams.\nOther Duties assigned and the following:\nMentors less experienced Industrial Technical Support Specialists.\nMonitors and answers emails from the Industrial Service inbox including special equipment requests.\nOvertime may be required depending on market conditions.\nMinimum Job Requirements:\nAssociate’s degree in automotive or diesel technology or equivalent experience in related technical field\n7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators\nKnowledge / Skills / Abilities:\nSolid understanding of basic mechanical and electrical (AC/DC) fundamental theory.\nBe able to read and follow wiring diagrams and schematics.\nExcellent Customer Service skills.\nAbility to communicate verbally and in writing in a professional manner.\nSolid understanding and knowledge of engine diagnostics and troubleshooting of gensets.\nAbility to remain calm in high stress situations.\nSolid knowledge of Microsoft office suite.\nDeveloping leadership competencies.\nAn ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.\nAdvanced Problem-solving skills.\nBasic knowledge of control system programming.\nPreferred Job Requirements:\n Generac Master Certification or equivalent\nBachelor’s Degree in technical field\nBilingual Spanish\n 3 years of AC or DC Electrical experience\nExperience working with SAP, GenService, Salesforce and windchill\nGreat Reasons to work for Generac:\nCompetitive Benefits: Health, Dental, Vision, 401k and many more\nFree onsite gym open Monday through Saturday for Generac employees\nWe offer product loan (for up to 4 days) and discount programs \nPride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators \nMake a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time. \nWe believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. \nWe’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.\nPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":4921,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Energy Management","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-12T19:59:14Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":0.9,"age_days":14,"expected_fill_days":32,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/generac-senior-generator-product-support-specialist","json_url":"https://alion.io/job/generac-senior-generator-product-support-specialist.json","meta":{"generated_at":"2026-10-27T10:41:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58587},"rest":"https://alion.io/mcp/rest/get_company?id=58587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerac-senior-generator-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerac-senior-generator-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerac-senior-generator-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generac-senior-generator-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerac-senior-generator-product-support-specialist"}]}