# Service Coordinator

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Major Responsibilities Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution. Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency. Proactively schedule preventative maintenance and repair services, confirming details with customers. Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness. Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines. Participate in department meetings with the service operations team to align priorities and resolve challenges. Provide cross-functional support to other Service Department roles as needed to maintain operational continuity. Par

- **Id**: 3909591
- **Url**: <https://alion.io/job/generac-service-coordinator-4>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Sussex, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T04:33:52Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 3476
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Energy Storage, Energy Management, Power Supplies & Power Electronics

## Company

- **Id**: 58587
- **Name**: Generac
- **Domain**: generac.com
- **Url**: <https://alion.io/company/generac>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 74
- **Ghost share**: 0
- **Stale share**: 0.784
- **Repost share**: 0
- **Time to fill p50 days**: 38
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-07T05:46:03Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 38
- **Reasons**: conf:3, stale_co, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.