{"id":1672944,"url":"https://alion.io/job/generac-service-coordinator-i","title":"Service Coordinator I","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.85,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sussex, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2661},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-08T00:34:39Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"We believe power is a promise - a shared commitment to be there for others when it matters most.\nFor more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.\nReady to Power a Smarter World with us?\nThe Service Coordinator I is responsible for supporting the daily operations of the Service Department by managing administrative and scheduling functions. This includes creating and maintaining service jobs in the company’s business systems, answering and routing incoming service calls, and assisting with technician scheduling to ensure efficient job coordination. The role also involves maintaining organized electronic records, facilitating communication between team members, and providing general administrative support as needed. The Service Coordinator I reports directly to the Branch Manager.\nResponsibilities:\nServe as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.\n\nCreate and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.\n\nProactively schedule preventative maintenance and repair services, confirming details with customers.\n\nUtilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.\n\nTrack and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.\n\nParticipate in department meetings with the service operations team to align priorities and resolve challenges.\n\nProvide cross-functional support to other Service Department roles as needed to maintain operational continuity.\n\nParticipate in a rotating on-call team to respond to emergency service requests, as required by location.\n\nMinimum Qualifications:\nHigh School Diploma or G.E.D.\n\nOne to three years of administrative experience in a service-related business.\n\nOne to three years of scheduling field technicians and/or customer service.\n\nKnowledge, Skills, and Abilities:\nComputer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).\n\nGeneral knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.\n\nIncorporate time management skills by prioritizing work assignments.\n\nProven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.\n\nMust be able to handle high-pressure situations.\n\nMust have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.\n\nPreferred Job Qualifications:\nAssociate or bachelor's degree in related field.\n\n4 years of administrative experience in a service-related business.\n\n4 years of scheduling field technicians and/or customer service.\n\nPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":3727,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Manufacturing","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-02T07:29:25Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.463,"p_room":0.6,"age_days":35,"expected_fill_days":39,"reasons":["conf:4","stale_co","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/generac-service-coordinator-i","json_url":"https://alion.io/job/generac-service-coordinator-i.json","meta":{"generated_at":"2026-10-08T00:41:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1105,"day_limit":5000,"remaining_today":3895,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58587},"rest":"https://alion.io/mcp/rest/get_company?id=58587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerac-service-coordinator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerac-service-coordinator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerac-service-coordinator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generac-service-coordinator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerac-service-coordinator-i"}]}