{"id":1977831,"url":"https://alion.io/job/generac-service-manager","title":"Service Manager","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.85,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wixom, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2244},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:01:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T00:34:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.\nPowering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providingsales, service and rentals.\nPrimary Purpose\nThe Service Manager will report to the Branch Manager and is responsible for the Energy Systems service department, including its personnel, growth, and overall performance. In partnership with the Branch Manager, the Service Manager will oversee all revenue, Key Performance Indicators, equipment sales support and Environmental Health & Safety expectations set forth. Key responsibilities include driving technical excellence across the service organization by ensuring advanced problem resolution, technical leadership, and team development through Field Supervisors. This role will serve as the primary technical liaison for electrical contractors, Generac owners, and internal stakeholders.\nMajor Responsibilities\nDirectly manage Field Supervisors, focusing on coaching, mentoring, and technical skill advancement. \nOversee technician certification programs and ensure compliance with Generac training requirements. \nReview and manage the weekly status of revenue, invoicing, KPI’s & EH&S requirements. \nManage all department personnel for matters including, but not limited, employment, compensation, EH&S and fleet. \nEnhance customer confidence by delivering timely, expert-level technical support by coordinating technician schedules and resource allocation to meet customer demands. \nManage service workflows to ensure jobs are completed on time, within budget, ensuring adherence to Generac quality standards and warranty guidelines. \nLead root cause analysis for recurring technical problems and implement corrective actions. \nServe as the technical liaison for major projects, commissioning, and troubleshooting; and as department liaison between equipment sales, fabrication, parts and the service team. \nWork with the Environmental Health & Safety Department to ensure compliance with safety protocols, industry standards, and company policies. \nServe as the final escalation point for complex diagnostic, repair, warranty issues and customer issues and complaints, ensuring swift resolution. \nProvide technical expertise and guidance to customers, electrical contractors, and engineers regarding generator solutions. \nCoordinate with the Parts Department to ensure all materials are available for customer support. \nWork with third party vendors to support all required service delivery matters. \nInvoice completed work orders while monitoring GP goals \nAssist quoting service repair jobs and recommended repairs \nMaintain an up-to-date knowledge of generator system technology, including competitive industries \nSupport of other Service departmental roles on an as needed basis \nConduct performance management of all level technicians \nReview and approve Timecards and PTO \nMinimum Job Requirements\nEducation\nBachelor’s Degree in a Management or Business discipline or equivalent years of experience. \nCertification / License\nValid Driver License \nWork Experience\n3-5 years overseeing operations experience in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation. \nKnowledge / Skills / Abilities\nStrong technical knowledge of diesel, natural gas, and propane gas generator systems. \nBasic knowledge of electrical theory and troubleshooting \nAbility to read technical manuals, schematics, and wiring diagrams \nProficiency in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook). \nStrong Leadership and Team management skills. \nExcellent Organizational and problem-solving abilities. \nEffective communication skills (both written and verbal). \nAbility to prioritize and manage multiple tasks in a fast-paced environment. \nCustomer service mindset and ability to handle escalated service issues. \nPreferred Job Requirements\nEducation\nBachelor’s Degree in a Management or Business discipline. \nCertification / License\nN/A \nWork Experience\n7+ years overseeing operations experience in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation. \n5-7 years in generator service, electrical contracting, or industrial power systems. \nKnowledge / Skills / Abilities\nIn-depth understanding of NFPA codes, NEC, and EPA regulations related to generator Installations. \nAdvanced diagnostics skills on complex generator control systems (e.g., paralleling systems, ATS control logic). \nFamiliarity with remote monitoring technologies and loT platforms for generators. \nExperience implementing service process improvements and KPIs. \nBudgeting, profit and loss, and resource planning experience. \nSkilled in conflict resolution and performance management. \nProficiency with service management software (FieldServio). \nStrong business acumen with a focus on customer satisfaction and retention. \nPhysical Requirements and Working Conditions\nOffice Environment:\nWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":6017,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Manufacturing","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-06T22:01:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/generac-service-manager","json_url":"https://alion.io/job/generac-service-manager.json","meta":{"generated_at":"2026-10-08T01:30:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2639,"day_limit":5000,"remaining_today":2361,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58587},"rest":"https://alion.io/mcp/rest/get_company?id=58587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerac-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerac-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerac-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generac-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerac-service-manager"}]}