{"id":1716139,"url":"https://alion.io/job/generac-technical-advocate","title":"Technical Advocate","company":{"id":58587,"name":"Generac","domain":"generac.com","url":"https://alion.io/company/generac","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":58,"ghost_share":0,"stale_share":0.69,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-13T00:00:00Z","employer_posted_date":"2026-02-13","last_verified_at":"2026-10-12T19:59:14Z","board_verified":true,"closed_at":null,"days_open":241,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":241},"description":"We are DR Power, a Generac Company, professional power equipment done right.\nEstablished in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.\nMINIMUM QUALIFICATIONS:\nAt least 3 months of customer service or mechanical experience and/or training\nHigh School Diploma/GED or equivalent\nBasic computer skills and the ability to learn new software\nESSENTIAL DUTIES:\n90%\nAnswer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs. Support customers with small engine troubleshooting, shop visit set up, medium complexity machine support, quotes, and warranty order.\nAdhere to objectives established for call quality. \nAdhere to the standards set for attendance and schedule adherence.\nConform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.\n10%\nBring important technical information to a supervisor or leads attention.\nStay up to date on products, product information, and training opportunities.\nOther Duties as assigned.\nKNOWLEDGE, SKILLS AND ABILITIES:\nTroubleshooting skills\nAbility and desire to learn mechanical aspects of equipment\nExcellent verbal communication skills - ability to communicate clearly, professionally, and in a friendly and welcoming manner.\nMeticulous data entry skills\nCustomer Service skills\nTime management skills\nSales and upselling skills\nAbility to safeguard confidential customer information\nLevel of Independence: This position works under the direct supervision of the Supervisor, Technical support.\nMINIMUM QUALIFICATIONS:\nAt least 3 months of customer service or mechanical experience and/or training\nHigh School Diploma/GED or equivalent\nBasic computer skills and the ability to learn new software\nPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":2950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Manufacturing","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-02T18:40:09Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.097,"p_room":0.28,"age_days":241,"expected_fill_days":43,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/generac-technical-advocate","json_url":"https://alion.io/job/generac-technical-advocate.json","meta":{"generated_at":"2026-10-12T21:47:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35561,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58587},"rest":"https://alion.io/mcp/rest/get_company?id=58587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerac-technical-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerac-technical-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerac-technical-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generac-technical-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerac-technical-advocate"}]}