{"id":4000704,"url":"https://alion.io/job/general-dynamics-information-technology-bcrc-customer-service-representative","title":"BCRC Customer Service Representative","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":49,"ghost_share":0,"stale_share":0.184,"repost_share":0.041,"time_to_fill_p50_days":37,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T13:21:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Type of Requisition:\nPipelineClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nNACI (T1)Job Family:\nSCAJob Qualifications:\nSkills:\nCall Center, Customer Service, MedicareCertifications:\nNoneExperience:\n0 + years of related experienceUS Citizenship Required:\nNo Job Description:\nThe Benefits Coordination and Recovery of Call Center Customer Service Representative (CSR) supports Medicare beneficiaries, authorized representatives, employers, insurers, healthcare providers, and other stakeholders with questions related to other health insurance coverage and Medicare’s payment responsibility.\nThe CSR reviews and updates beneficiary insurance information, helps determine the appropriate order of payment, and explains Medicare Secondary Payer (MSP) requirements. This role requires accurate documentation, strong customer service skills, and strict compliance with Centers for Medicare (CMS), HIPAA, privacy, security, and program requirements.\nJOB RESPONSIBILITIES:\nHandle inbound calls concerning Medicare Coordination of Benefits and Medicare Secondary Payer matters.\nAssist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other approved callers.\nCollect, verify, research, and update other health insurance information, including Employer group health plan coverage and non-group health plan coverage.\nApply approved Medicare Secondary Payer rules and procedures to determine whether Medicare may pay primary or secondary.\nAccurately enter and update insurance records, call details, and supporting information.\nProtect personally identifiable information and protected health information in accordance with HIPAA and applicable privacy and security requirements.\nMeet established standards for quality, attendance, and schedule adherence.\nComplete required training and remain current on Medicare COB and MSP program updates.\nEDUCATION / EQUIVALENT TRAINING\nHigh School Graduate or equivalent required.\nBachelor’s degree or equivalent preferred.\nEXPERIENCE\nSix months in a call center, customer service, healthcare, health insurance or related environment.\nMust be able to type 20 WPM, 30 WPM preferred. \nAbility to explain insurance and Medicare information in clear, easy-to-understand language.\nDemonstrated empathy, professionalism, active listening, and de-escalation skills.\nStrong attention to detail and accurate data-entry abilities.\nAbility to navigate several applications while speaking with callers and documenting interactions.\nAbility to work independently and protect sensitive information in a remote setting in Oklahoma City, OK.\nREMOTE WORK REQUIREMENTS\nMaintain a private, quiet, and secure workspace free from unauthorized individuals and interruptions.\nMaintain reliable high-speed internet that meets technical requirements.\nUse employer-provided equipment, authentication tools, and communication systems as directed.\nPrevent viewing, discussion, printing, recording, or storage of beneficiary information by unauthorized individuals.\nComply with clean-desk, confidentiality, information-security, and remote-work requirements.\nBe available for assigned shifts, which may include evenings or overtime based on program needs.\nMust reside in Oklahoma City, OK.\n** PLEASE NOTE: This position requires a Public Trust and involves performing work on a federal contract. Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.**\nThe above job description is not intended to be, nor should it be construed, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.\nGeneral Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).\n#CSRforBCRC\n#GDITFedHealthJobs\nThe likely hourly rate for this position is between $17.33 - $23.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nRemoteWork Location:\nUSA OK Oklahoma CityAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":6397,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Digital Government","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-10T03:20:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":14,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-bcrc-customer-service-representative","json_url":"https://alion.io/job/general-dynamics-information-technology-bcrc-customer-service-representative.json","meta":{"generated_at":"2026-11-10T14:56:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-bcrc-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-bcrc-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-bcrc-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-bcrc-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-bcrc-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4000704}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4000704},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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